Contact Centre change of hoursOur contact centre will have revised opening hours with effect from Monday 4th October. Agent support will be available from Monday to Friday (excluding bank holidays) 9am-5pm and 10am-2pm Saturday and Sunday. Our social media team will be available from 8am to 8pm Monday to Friday (excluding bank holidays) and 10am-5pm Saturday and Sunday. If you need to report a card lost or stolen you can contact us on 1800 687 687 or + 353 (1) 212 4290. Lines are open 24 hours a day, 7 days a week. You can still access all self-service functionality 24/7 through Open24.ie, mobile app or automated telephone service on 0818 502 424 Emergency contactsLost or stolen cardsYou can report your Visa Debit Card lost or stolen via Open24 on your desktop, laptop or tablet, just follow these steps. To report your Visa Credit Card lost or stolen, please call 1800 687 687. For calls outside of Ireland, call +353 (1) 212 4290 (please note: your network provider may charge you for this call). Our lines are open 24 hours a day, 7 days a week. Alternatively visit the Visa Europe website and find the free phone number for the country that you're in. Fraud DepartmentIf you have been a victim of fraud or if you would like to report suspicious fraudulent activity please call our fraud department on +353 (1) 669 5851. Lines are open 24 hours a day 7 days a week. |
Our Support Chat service can now be accessed through the PTSB banking app for mobile and tablet. Download the PTSB app today to get started.
Find out more about our Support Chat service, how to avail of the service, opening hours, benefits and more.
Please visit our Help and Support page for a range of information on our products and services including guides to using our Online Banking and Mobile Banking. You can also contact our automated Open 24 Self Service 24 hours a day 7 days a week by dialling 0818 502 424 and selecting Option 1. Here, you can complete a range of tasks including:
To update the address on your accounts with PTSB you can do so via Open24 on a Desktop PC and going to the Do More section.
Alternatively, you can call the Change of Address team on 01-2151361 or 021-6014868.
Opening hours
For information on Business Banking, please visit the Business Banking section of the website. If you have a query that relates to your existing business account or Business 24, please visit our Business Banking Support Page. If you require further assistance, please call us on 0818 200 100 or +353 1 215 1363.
Opening Hours
If you would like to open a Current Account, information on all of our available products can be found here, including an option to open our Explore Account in-app today!
If you’re looking for information in regards to your existing Current Account, please visit our Current Account Support Page where you should find the answer to your query. If you require further assistance, please call us on 0818 502 424 or +353 1 212 4101.
Opening Hours
Information on our Visa Credit Card offering can be found here. If you would like to apply for a new Visa Credit Card, please proceed to the PTSB app and log in to apply. If you have a query that relates to your existing Visa Credit Card, please visit our Credit Card Support Page where you should find the answer to your query. If you require further assistance, please call us on 0818 50 24 24 or +353 1 212 4865.
Opening Hours
For details of mortgage intermediaries or deposit intermediaries who currently hold an appointment with PTSB please call 0818 928 607 or +353 1 212 4013
Opening hours
Monday to Friday 9am – 5.00pm (excluding bank holidays)
If you would like to apply for a New Personal Loan and you’re a PTSB customer, you can apply through the desktop version of Open24 Online Banking or in-app and get approval in minutes! Alternatively, you can call us on 0818 50 24 24 or +353 1 215 1352
Opening Hours
If you have a query on your Existing Personal Loan you can contact us on 0818 502 424 or +353 1 212 4101
Opening Hours
Visit our Mortgage section for information on mortgages, wherever you are in your home buying journey. If you would like to apply for a new Mortgage, please call us on 0818 210 585.
Opening Hours
If you have a query that relates to your existing Mortgage please visit our Mortgage Support Page where you should find the answer to your query.
If you require further assistance, please call us on 0818 502 424 or +353 1 212 4101.
Opening Hours
Find out more information about your mortgage options here.
Information on our Overdraft offering can be found here. If you would like to apply for an Overdraft, please proceed to the PTSB app and log in to apply. If you have a query that relates to an existing overdraft facility, please contact us on 0818 502 424 or +353 1 212 4101.
Opening Hours
If you would like to discuss repayment difficulties with your Visa Credit Card, Overdraft or Personal Loan, please call us on 1800 855 010 or +353 21 6013 800.
Opening Hours
If you would like to open a new Savings or Deposit Account, information on all of our available products can be found here, including an option to open a range of products via Open24. If you require further assistance, please call us on 0818 50 24 24 or +353 1 6650594.
Opening Hours
Which phone numbers are changing?
Why are these phone numbers changing?
When are these phone numbers being withdrawn?
What will happen when I call a PTSB 1850, 1890 or 076 phone number from 31 December 2021?
How should I contact PTSB from 31 December 2021?
If your home is affected by mica or pyrite we understand the difficulties you as our customer may face as a result of this.
If you are experiencing mortgage repayment difficulties or if you have any queries on this matter please get in contact with us here and we will direct your query to our dedicated team.
Enhanced Customer Support line 0818 818 721 or +353 1655 0581 from abroad 9am to 5pm from Monday to Friday (excluding bank holidays).
