We understand that many customers will experience short term repayment difficulties with their mortgages as a result of COVID-19. If you have been financially impacted by COVID-19, we have developed a quick and easy process for you to apply for a COVID-19 Payment Break online.
We understand that customers may experience short term repayment difficulties with their Term Loans as a result of COVID-19. Find out all you need to know about a Term Loan Payment Break during COVID-19 through our dedicated FAQ.
Our primary concern is the safety of our customers, colleagues and communities. We have created some handy FAQs which should help you in this uncertain time including information about mortgage payment breaks for customers affected by COVID-19.
In the interest of safety, we encourage you to use contactless payments where possible. While the majority of our branches will operate cash services as normal, a small number of our branches will temporarily offer automated cash services only.
Protecting our colleagues, customers and communities is a priority to us. Help us keep each other safe by implementing social distancing when attending our branches.
Priority Banking Hours
We have introduced priority banking hours in branch for our elderly and vulnerable customers from 10.30am to 12pm Monday to Friday. During these hours we also have a dedicated phone line 1800 218 000 or +353 1212 4004 from abroad.
Cocooning during COVID-19
As an industry, we’ve come together to create a guide to help our customers manage their money while cocooning during this challenging time.