Our Open24 Contact Centre is currently experiencing high call volumes and reduced agent capacity, which may lead to you experiencing some delays in speaking to our agents. You can continue to carry out your day-to-day banking through our online channels at permanenttsb.ie and Open24.ie or our mobile banking app. We would encourage you where possible to avail of these online services so that you can quickly access the help you need. Find out more about our online banking services.

To keep up to date on any disruptions to our services please continue to check for updates on here or for updates on COVID-19 we have created an FAQ guide.

Open24 Online Banking and our mobile banking app

Open24 Contact Centre 0818 502 424 or +353 1212 4101 from abroad

  • 8am to 8pm from Monday to Friday (excluding bank holidays)
    • 10am to 5pm Saturday and Sunday

Lost or Stolen Cards 1800 687 687 or +353 1212 4290 from abroad

  • 24 hours a day

Automated Service 0818 502424 or +353 1212 4101 from abroad

  • 24 hours a day

Customer Arrears 1800 855 010 or +353 21 601 3800

  • 8.45am to 6pm from Monday to Friday (excluding bank holidays)

Mortgage Loan Repayments 1800 855 010 or +353 21 601 3800

  • 8.45am to 6pm from Monday to Friday (excluding bank holidays)

Elderly and Vulnerable Dedicated line 1800 218 000 or +353 1212 4004 from abroad

  • 10.30am to 12pm from Monday to Friday (excluding bank holidays)

Overdraft or Credit Card 1890 500 198 or +353 1 215 1395

  • 9am to 7pm Monday and Tuesday, 9am to 5pm from Wednesday to Friday (excluding bank holidays)
COVID-19 Updates

We understand that you may be concerned about COVID-19 and the impact this may have, we’re here to help and support you.

COVID-19 FAQs

Our primary concern is the safety of our customers, colleagues and communities. We have created some handy FAQs which should help you in this uncertain time.

Social Distancing

Protecting our colleagues, customers and communities is a priority to us. Help us keep each other safe by implementing social distancing when attending our branches.

Priority Banking Hours

We have introduced priority banking hours in branch for our elderly and vulnerable customers from 10.30am to 12pm Monday to Friday. During these hours we also have a dedicated phone line 1800 218 000 or +353 1212 4004 from abroad.

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