Moving your Current Account and Deposit Account

To keep things official, there are just a few documents we will need from you.

For both accounts:

• ID verification, like your passport
• Address verification, such as a utility bill
• Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s)

For your Deposit/Savings Account:

• Your PPSN

Please see here for more information on each of these required documents.

You can apply for PTSB’s award-winning Explore Account by downloading the PTSB app and selecting the “Current Account Application” icon and following the instructions.

To apply in app you have to be over 18, a resident in the Republic of Ireland and be a:

• New or Existing PTSB customer opening a sole Current Account in your own name
• New PTSB customers opening a Joint Current Account*

*If one or both of you are already customers with PTSB, you will need to to open your account. We are working hard to bring Joint Current Account opening to the app for our existing customers soon.

Opening a Joint Current Account in-app?

Step 1: Customer 1 starts the application, provides their basic information and uploads documents to verifiy their identity and is asked to invite Customer 2 to join the application

Step 2: Customer 2 receives an email invite to join the application, provides their personal details and uploads their documents to verify their identity.

Step 3: Once Customer 2 completes their step, Customer 1 is notified to log back in, review and submit the full application.

Find out more about the Explore Account.

Once your Current Account is active you will need to register for Open24 Online Banking. When you open your account in-app we will send you a text to complete your Open24 registration. Find out more about Open24 Online Banking.

We have a number of different accounts available, we have detailed which can be opened in branch and online when you are registered for Open24, below.

Apply in branch

You can only open the following Accounts by attending one of our branches. They cannot be opened online or in-app.

Demand Deposit Account
With a Demand Deposit Account, you can lodge monthly payments, lump sums, or both.

Find out more.

21 Day Notice Regular Savings Account
With a 21 Day Notice Regular Savings Account, you choose the amount you want to save each month.

Find out more.

Fixed Term Deposit Account
If you have a lump sum you do not need access to in the near future, a Fixed Term Deposit Account may be a suitable option.

Find out more.

To apply for any of the Accounts listed above, please call us on 0818 837 408 or 01 212 4022 to make an appointment

Apply on desktop/laptop

The following Saver Accounts can only be opened when you are logged into your Open24 online banking on a desktop/laptop. They cannot be opened in-app or branch.

Online Instant Access Account
Access your online savings instantly with the PTSB Online Instant Access Account.

Find out more.

Online Regular Saver Account Save as much or as little as you want with the PTSB Online Regular Saver Account.

Find out more.

Once your new Current Account and Deposit/Saver Account is open, you can lodge money, either as an Electronic Funds Transfer (EFT), or at a PTSB branch.

Next, choose a way to switch your current account that suits you. You can either choose to self-switch or use the help of our switching team.

Close your old Current Account

When your incoming credits and outgoing payments are updated and in order, it's time to close your old Current Account and start making the most of your new PTSB account. 

Transfer remaining balance

Don’t forget to transfer any remaining balance from your old account to your new account.

Move Savings and close old accounts

Transfer saving balances into your new PTSB Saving/Deposit accounts and close your old accounts.

How do I pick when to start moving my account?
When your new account is up and running, review your old bank account and look for a time on your account that has the least amount of activity i.e. a period where there is no Salary, Other Credits, Standing Orders or Direct Debits. This is normally towards the end of the month.

This will allow you time to complete Steps 1 -3 above.

I don’t have a clear date available to start moving my account, what should I do?
If there are payments going out of your account throughout the month and there are no clear dates to start moving your account, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debits

• Contact your Direct Debit provider to see if they can change the Direct Debit to a different date to ensure you do not miss a payment; or
• Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due. You will then need to set up a new DD mandate with the company for any future payments from your new PTSB account. 

Please note: This option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Orders

• Amend the date the SO is due to be debited from your old account.
• Cancel the SO and make a manual payment. You can then set up a new SO on your new PTSB account through Open24 online banking on desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

How do I set up Apple Pay?
Getting set up is simple, click here for the steps on how to add your new card to Apple Pay.

How do I set up Google Pay?
How you set up Google Pay on your new card is outlined here. 

What is Open24 and why do I have to register?

Open24 is the name of our online banking service. You can access your online banking on desktop at Open24.ie or by logging in on your mobile phone via the PTSB app.

You can view your balance, recent transactions and so much more. Our Online Banking page will provide you with more information.

When you open your account in-app, once it is active you will receive a text to prompt you to return to the app and complete your registration.