Before we can open a Current Account for you we have to ask you for documents to prove who you are and where you live. To make your in-app application as quick and easy as possible make sure you are uploading acceptable documents by referring to this list.
A step by step guide
Step 1: Getting started
After you submit your Current Account application in-app, you will receive a welcome email that will include an Account Switching form.
Once we confirm your Explore Account is active, complete the Account Switching form and return it to us using our free post address or drop it into any permanent tsb branch. Find a branch.
Free post address: Switching Team, Permanent TSB, 4th floor 56-59 St. Stephens Green, Dublin 2
You will need access to a printer to complete this step.
Step 2: Select your switch start date
You will have to select a switch Start Date on your Account Switching form.
Pick a date where there is the least activity on your account, (that is, when there is the least amount of incoming credits, Direct Debit and Standing Orders). This is usually at the end of the month. See our FAQs for more information.
We'll send the completed Account Switching form to your old bank and they will send you a list of your Standing Orders and Direct Debits to review.
Your old bank will send your Direct Debit originators your new account details so that all of your Direct Debits can be transferred over.
Your old bank will also send us details of any Standing Orders that you may have, and we will set these up.
What you need to do
We recommend that you also contact these companies directly to check they have updated your bank details correctly before your next payment is due. You should ask them if they need you to sign a new Direct Debit mandate.
Recurring Debit Card payments will not automatically switch over. You will have to update subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new permanent tsb Visa Debit Card details.
Your Visa Debit Card will arrive 5-7 working days after your account becomes active.
If you are looking to open and switch a new joint Current Account, you have to book an appointment in branch and one of our team will help guide you through the process.
You will both need to attend the appointment and each of you will have to bring required proof of photo ID and proof of address to complete the application, and your mobile device to register for Open24 Online banking.
We will complete the Account Switching form with you during your appointment. We will also help you choose the switching date that works best for you.
Call us on 0818 837 408 or 01 212 4022 to book an appointment.
Frequently Asked Questions
How do I choose a switch start date?
Review your old bank account and look for a time on your account which has the least amount of activity i.e. a period where there’s no Salary, Other Credits, Standing Order or Direct Debit activity for 7-10 working days. This is normally towards the end of the month.
Pick a date within this time frame that is a week day (Monday to Friday), excluding Bank Holidays.
I don’t have a clear date available to select a switch start date, what should I do?
Check your transactions and identify a time when there is the least number of debits on your account.
If there are payments going out of your account throughout the month and there are no clear dates available to select a switch start date, there are a couple of things you can consider for both Direct Debits and Standing Orders:
Direct Debit (DD):
Contact your Direct Debit provider to see if they can change the Direct Debit to a different date; or
Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due during the switch.
You will then need to set up a new DD mandate with the company for any future payments from your new permanent tsb account.
Please note: this option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.
Standing Order (SO):
Amend the date the SO is due to be debited from your old account before the switch start date; or
Cancel the SO and make a manual payment. You can then set up a new SO on your new permanent tsb account through Open24 online banking on your laptop or desktop.
Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.
There are two options on the Account Switching Form, Option A and Option B – What is the difference?
You will need to pick either Option A or Option B when completing your Account Switching Form.
Option A – Select this option if you want your old bank to transfer your account balance to your new account and close your old bank account.
Option B – Select this option if you want the balance to remain in your old account and the old account to remain open.
It is important that you pick the option that best suits you.
For both Option A & Option B:
All Standing Orders will switch to permanent tsb
Your old bank will contact your Direct Debit providers with your new account details and request they update your details.
You should contact your Direct Debit providers to confirm your details have been updated to your new account details, and to check if you need to sign a new Direct Debit mandate. For contact details of most common providers, please click here.
Who switches my Direct Debits?
If you are switching in to permanent tsb using the formal bank to bank switching process, your old bank will inform your SEPA Direct Debit providers (companies you have a Direct Debit with), in writing of your new permanent tsb account details.
These companies are then responsible for updating your account details.
We do recommend that you also contact these companies to check they have updated your details before the next due date of your next Direct Debit, and to check if you need to sign a new Direct Debit mandate.
How long before my switch start date do I need to stop using my old bank’s Visa Debit Card?
If you are closing your old bank account, you must stop using your old Visa Debit card 5 working days before your switch start date.
If there are pending transactions on your old account, it may result in your switch being declined.
You can however continue to access money from your old bank account using your old Bank’s ATM machine for cash withdrawals only.
It is important that you have access to funds that will cover the 10 working days of your switch. We recommend that you transfer sufficient funds into your new permanent tsb current account by transferring online or lodging at a branch.