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Before you start  |  A step by step guide  |  FAQs  |  Move other products?  |  Explore Current Account

Before you start

Before switching your Current Account to permanent tsb, the first step is to open a new Current Account and register for Open24 online banking. 

You can apply for permanent tsb’s award-winning Explore Account by downloading the permanent tsb app and selecting the “Current Account Application” icon and following the instructions.

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Already have a Current Account with us?

Great! If you already have a current account you can use this for your switch, you do not need to set up another Current Account.

Documents you will need to open your Current Account

To keep things official, there are just a few documents we will need from you.

  • ID verification, like your passport
  • Address verification, such as a utility bill
  • Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s)

Find out more about the documents required to open a Current Account here.

Why do I need to provide these documents?

Before we can open a Current Account for you we have to ask you for documents to prove who you are and where you live. To make your in-app application as quick and easy as possible make sure you are uploading acceptable documents by referring to this list.

A step by step guide

Step 1: Getting started
  • After you submit your Current Account application in-app, you will receive a welcome email that will include an Account Switching form
  • Once we confirm your Explore Account is active, complete the Account Switching form and return it to us using our free post address or drop it into any permanent tsb branch. Find a branch

Free post address:
Switching Team,
Permanent TSB, 

4th floor 
56-59 St. Stephens Green, 
Dublin 2

Top tip

You will need access to a printer to complete this step.

Step 2: Select your switch start date

You will have to select a switch Start Date on your Account Switching form. 

Top tip

Pick a date where there is the least activity on your account, (that is, when there is the least amount of incoming credits, Direct Debit and Standing Orders). This is usually at the end of the month. See our FAQs for more information.

Step 3: Direct Debits, Standing Orders & Recurring Debit Card Payments

What we will do

  • We'll send the completed Account Switching form to your old bank and they will send you a list of your Standing Orders and Direct Debits to review. 
  • Your old bank will send your Direct Debit originators your new account details so that all of your Direct Debits can be transferred over. 
  • Your old bank will also send us details of any Standing Orders that you may have, and we will set these up. 

What you need to do

  • We recommend that you also contact these companies directly to check they have updated your bank details correctly before your next payment is due. You should ask them if they need you to sign a new Direct Debit mandate. 
  • Recurring Debit Card payments will not automatically switch over. You will have to update subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new permanent tsb Visa Debit Card details. 
Top Tip

Your Visa Debit Card will arrive 5-7 working days after your account becomes active.

For contact details of most common providers, please click here

Step 4: Switch your salary and other regular credits to your new account
  • If you are employed, you must inform your employer as soon as possible of your new account details by providing them with your permanent tsb BIC and IBAN details.
  • You should also make sure that any other regular credits that are made to you go into your new account (such as child benefit, maintenance payments, pensions or share dividends).
  • If your employer or another organisation wants written confirmation of your new account details, you can complete and send them a Credit Transfer Form.
Top tip

You'll find your BIC and IBAN details when you log into your Open24 online banking.

Step 5: Completing the switch
  • We will send you a text two days before your switch begins to remind you and another text when your switch is complete. 
  • If we come across any problems along the way, we will call you to discuss the next steps. 
Top tip

If you are closing your old bank account, you must stop using your old Visa Debit Card 5 working days before your switch start date.

Take control. Switch at a time that suits you. 

Self Switch
Need to move a Joint Account?
  • If you are looking to open and switch a new joint Current Account, you have to book an appointment in branch and one of our team will help guide you through the process.
  • You will both need to attend the appointment and each of you will have to bring required proof of photo ID and proof of address to complete the application, and your mobile device to register for Open24 Online banking.
  • We will complete the Account Switching form with you during your appointment. We will also help you choose the switching date that works best for you.

Call us on 0818 837 408 or 01 212 4022 to book an appointment.

Frequently Asked Questions

How do I choose a switch start date?

Review your old bank account and look for a time on your account which has the least amount of activity i.e. a period where there’s no Salary, Other Credits, Standing Order or Direct Debit activity for 7-10 working days. This is normally towards the end of the month.

Pick a date within this time frame that is a week day (Monday to Friday), excluding Bank Holidays.

I don’t have a clear date available to select a switch start date, what should I do?

Check your transactions and identify a time when there is the least number of debits on your account.

If there are payments going out of your account throughout the month and there are no clear dates available to select a switch start date, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debit (DD):
  • Contact your Direct Debit provider to see if they can change the Direct Debit to a different date; or
  • Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due during the switch.
  • You will then need to set up a new DD mandate with the company for any future payments from your new permanent tsb account.

Please note: this option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Order (SO):
  • Amend the date the SO is due to be debited from your old account before the switch start date; or
  • Cancel the SO and make a manual payment. You can then set up a new SO on your new permanent tsb account through Open24 online banking on your laptop or desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

There are two options on the Account Switching Form, Option A and Option B – What is the difference?

You will need to pick either Option A or Option B when completing your Account Switching Form.

Option A – Select this option if you want your old bank to transfer your account balance to your new account and close your old bank account.

Option B – Select this option if you want the balance to remain in your old account and the old account to remain open.

It is important that you pick the option that best suits you.

For both Option A & Option B:

  • All Standing Orders will switch to permanent tsb
  • Your old bank will contact your Direct Debit providers with your new account details and request they update your details.
  • You should contact your Direct Debit providers to confirm your details have been updated to your new account details, and to check if you need to sign a new Direct Debit mandate. For contact details of most common providers, please click here.
Who switches my Direct Debits?
  • If you are switching in to permanent tsb using the formal bank to bank switching process, your old bank will inform your SEPA Direct Debit providers (companies you have a Direct Debit with), in writing of your new permanent tsb account details.
  • These companies are then responsible for updating your account details.
  • We do recommend that you also contact these companies to check they have updated your details before the next due date of your next Direct Debit, and to check if you need to sign a new Direct Debit mandate.

For contact details of most common providers, please click here

How long before my switch start date do I need to stop using my old bank’s Visa Debit Card?
  • If you are closing your old bank account, you must stop using your old Visa Debit card 5 working days before your switch start date.
  • If there are pending transactions on your old account, it may result in your switch being declined.
  • You can however continue to access money from your old bank account using your old Bank’s ATM machine for cash withdrawals only.

It is important that you have access to funds that will cover the 10 working days of your switch. We recommend that you transfer sufficient funds into your new permanent tsb current account by transferring online or lodging at a branch.

View more FAQs

Move other products

Savings & Deposits

Looking for Savings and Deposit account options? We have a range of products available to suit your needs.

Credit Card

Apply for a Credit Card and transfer your balance from your existing Credit Card to permanent tsb.

The Explore Account is our Digital current account making everyday banking rewarding and easy with things like:

  • Flat monthly fee for maintaining the account
  • No day-to-day transaction or contactless fees
  • Apple pay and Google pay
Learn more about the Explore Account
Help and Support

Whatever your questions, we'll do our best to help you find the answers.

Need help?

Watched our video & read our FAQs and still need help?

If you need to talk to someone about your switch, please call us on 0818 502 424.

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