At permanent tsb, our primary concern is the safety of our colleagues, customers and communities. We will continue to support our customers and communities by providing essential banking services in all our branches nationwide. To maintain service levels and support our colleagues we have made the decision to temporarily reduce our Branch Opening Hours from 10am to 3pm, Monday to Friday, effective from Monday 30th March.
While the majority of our branches will continue to operate at full service, a small number of our branches will temporarily offer automated cash services only. This means through our in-branch QuickBank Machines you can still lodge cash and cheques, withdraw up to €1,500 in cash per day, withdraw bank drafts, check your recent transactions and pay money onto your permanent tsb Credit Card. You can also continue to withdraw up to €700 cash from any ATM or cash back at point of sale daily, meaning a total of up to €2,200 can be withdrawn from any automated cash services only branch.
We continue to operate priority banking hours for elderly and vulnerable customers between 10.30am - 12pm Monday to Friday. Additional precautions are in place for our branches including extra cleaning and sanitisation, and social distancing measures.
These temporary changes to our branch network allow us to continue to provide an essential service to our customers and communities, during these challenging and unprecedented times.
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Automated Cash Service Branch |
Next Nearest Full Cash Service Branch |
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Eyre Square |
Galway Shopping Centre |
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Greystones |
Bray |
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Rathmines |
Baggot Street |
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Ashbourne |
Swords |
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Tyrrelstown |
Blanchardstown Shopping Centre |
Yes, you can continue to lodge cash and cheques through the Self Service QuickBank Machines within all of our branches.
You can continue to lodge or avail of coin in all branches that continue to offer a full cash service. However, coin lodgements or withdrawals will not be available at our Automated Cash Service Only branches.
The first thing you can do is withdraw emergency cash from any ATM; this will save you going to a branch. To do this you simply, log in to online banking at Open24.ie, select "Mobile Banking" from the menu, go to the Emergency Cash panel and then select "Send Emergency Cash". You can then collect this emergency cash at any permanent tsb ATM. There is a €2 charge for this service. We charge this when the transaction is set up, regardless whether or not the money comes out of the ATM. Find out more on Emergency Cash here.
You can also visit one of our branches that are currently operating at full service to withdraw cash at the cash desk. Please ensure you bring your photographic identification such as a passport or drivers licence to withdraw cash in branch.
Automated Cash Service Branches will not provide Foreign Exchange. However, you can continue to buy Foreign Exchange through our fully operational branches.
In branches that are temporarily Automated Cash Service Branches it will not be possible to pay your mortgage over the counter, but you can visit the nearest fully operational branch. Details of nearest branch location can be found here. You can however set up a regular payment for your mortgage payment by contacting our customer service agents in Open24. Alternatively, you can contact your mortgage provider who can set up a monthly Direct Debit.
You can set up a regular payment for your rent to be paid on a weekly, bi-weekly or monthly basis by contacting our customer service agents in Open24. In branches that are temporarily Automated Cash Service Branches it will not be possible to pay your rent over the counter, but you can visit the nearest fully operational branch. Details of nearest branch location can be found here.
For your health and safety we encourage you to use contactless payments where possible. Using contactless payments is safe, secure and fast. All you need to do is tap your permanent tsb Visa debit or credit card at the shop terminal wherever you see the Contactless symbol. To help and support our customers at this time, we have increased our contactless limits from €30 to €50.
Occasionally you will have to enter your PIN to carry out another transaction as an additional security measure. Some retailers may not be able to accept Contactless transactions over €30.
To keep up to date on any disruptions to our services please continue to check for updates on permanenttsb.ie.
Find a branch that suits you on our map
With your ATM or Visa Debit Card you can:
QuickBank is the handy orange self-service machine you may have seen in your branch. It’s fast and convenient and helps you beat the queue!
And all you need is your bank card and PIN.
Terms and Conditions apply. Some transaction charges may apply to Visa Credit Cards and some Current Accounts please see our Personal and Business Banking Charges Brochure for details.
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