At permanent tsb, we understand that our customers’ needs are always evolving and this has never been more evident than over the last year. It’s important that we evolve with you and we are continually looking for better ways to meet your changing needs, to ensure your experience with us is convenient, easy and always secure.
People and community will continue to be at the heart of what we do, and while we’re transforming our Branch Network to meet your needs, all 76 of our branches nationwide will remain open.
Over the last number of years we have seen more and more customers move towards use of our digital channels and a significant reduction in over the counter cash transactions in our branches. In response to this shift in our customers’ behaviour, we are converting some of our branches to become a fully automated cash and digital experience, as well as continuing to invest in our digital capabilities.
We will continue to invest in training and development for our branch colleagues and our team will remain on hand to support and guide you, should you need assistance. This evolution of our branches will also allow our experienced team to spend more time supporting you through your big financial decisions.
Please note that some of our branches will become fully automated cash and digital experience branches and will no longer have a physical cash desk. You can view the full list of branches, along with its closest full-service branch here. If you have any questions in relation to these changes, please speak to our team in-branch who will remain on hand to support and guide you.
We will continue to update you on changes to our Branch Network as they arise, so that you are fully informed of the changes that may affect your branch. We will also email or write to all customers who will be affected by these changes.
If you have any questions in relation to these changes to our Branch Network, please visit our Frequently Asked Questions (FAQs).
Fully automated cash and digital experience branches will be kitted out with new technology including iPads and digital screens which will allow for online banking and in time video appointments.
While these branches will no longer have a physical cash desk, you will still be able to carry out several of your regular day-to-day banking needs in your branch through the Quick Bank Machine and the ATM.
This is the fast and convenient orange self-service machine you may have seen in your branch. You will still be able to do the following once you have your permanent tsb Visa Debit or Credit Card and PIN to hand:
Please note, if you have a Current Account and need to order a replacement permanent tsb Visa Debit Card, you can do so if you’re registered for Open24 by logging into Open24.ie. To register for Open24.ie, to order a Visa Debit Card for the first time, or to order a replacement Credit Card, please call our Open24 team on 0818 50 24 24 or +353 1 212 4101, Monday-Friday 8am-10pm or Saturday and Sunday 10am-5pm.
With your ATM or Visa Debit Card you can:
You will still be able to order bank drafts, as this service will continue to be carried out by our team in your branch. If you need to lodge coin or for example pay your mortgage over the counter, you will need to go to your closest full-service Branch that has a cash desk, which can be found here. Alternatively, our team in Open24 can support you in finding alternative methods for these services.
Terms and Conditions apply. Some transaction charges may apply to Visa Credit Cards and some Current Accounts please see our Personal and Business Banking Charges Brochure for details.
Our Branch Opening Hours are from 10.00am - 5.00pm, Monday to Friday. Cash desks in full-service branches are open from 10.00am to 3.00pm, Monday to Friday.
Visit our Find a Branch page if you're looking for the location of a Branch or ATM and for Branch contact information.
Due to COVID-19, we continue to operate priority banking hours in branch for our elderly and vulnerable customers from 10.30am to 12pm Monday to Friday. During these hours we also have a dedicated phone line 1800 218 000 or +353 1212 4004 from abroad. Additional precautions are in place for our branches including extra cleaning and sanitisation, and social distancing measures.
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Important: What do I need to do ahead of attending a Branch? In order to protect our customers and our colleagues, we would like you to consider the following questions before you enter any of our branches;
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Additional Branches Closed for Upgrades
In addition to the transformation of our Branch Network that will result in some of our branches becoming a fully automated cash and digital experience branches, a number of our branches will be undergoing renovations and upgrades from March to the end of July which will result in some branches closing temporarily. Find out more about these temporary Branch closures here.
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