We’re transforming our Branch Network

At permanent tsb, we understand that our customers’ needs are always evolving and this has never been more evident than over the last year. It’s important that we evolve with you and we are continually looking for better ways to meet our customers changing needs.

People and community will continue to be at the heart of what we do, and while we’re transforming our Branch Network to meet your needs, we will continue to invest in our team to support and guide you on your financial journey.

Over the last number of years we have seen more and more customers move towards use of our digital channels and a significant reduction in over the counter cash transactions in our branches. In response to this shift in our customers’ behaviour, we are converting some of our branches to become a fully automated cash and digital experience, as well as continuing to invest in our digital capabilities.

We will continue to invest in training and development for our branch colleagues and our team will remain on hand to support and guide you, should you need assistance. This evolution of our branches will also allow our experienced team to spend more time supporting you through your big financial decisions.

Important Changes to Branches

Please note that some of our branches will become fully automated cash and digital experience branches and will no longer have a physical cash desk. You can view the full list of branches, along with its closest full-service branch here. If you have any questions in relation to these changes, please speak to our team in-branch who will remain on hand to support and guide you.

We will continue to update you on changes to our Branch Network as they arise, so that you are fully informed of the changes that may affect your branch. We will also email or write to all customers who will be affected by these changes.

If you have any questions in relation to these changes to our Branch Network, please visit our Frequently Asked Questions (FAQs).

How will these changes affect my branch?

Fully automated cash and digital experience branches will be kitted out with new technology including iPads and digital screens which will allow for online banking and in time video appointments.

While these branches will no longer have a physical cash desk, you will still be able to carry out several of your regular day-to-day banking needs in your branch through the Quick Bank Machine and the ATM.

Quick Bank Machine

This is the fast and convenient orange self-service machine you may have seen in your branch. You will still be able to do the following once you have your permanent tsb Visa Debit or Credit Card and PIN to hand:

  • Lodge cash (excluding coins). The lodgement will show on your account the same day.
  • Withdraw up to €1,500 cash per day.
  • Lodge cheques – they will be processed that day and will clear 5 working days later. We’ll even print a copy of the cheque you’ve just lodged! (You can continue to lodge a foreign currency cheque in your local branch however not via the Quick Bank Machine. Please speak to our team in your local branch who can help you with this.)
  • Check your recent transactions.
  • Pay money into your permanent tsb Credit Card (excluding coins).

Please note, if you have a Current Account and need to order a replacement permanent tsb Visa Debit Card, you can do so if you’re registered for Open24 by logging into Open24.ie. To register for Open24.ie, to order a Visa Debit Card for the first time, or to order a replacement Credit Card, please call our Open24 team on 0818 50 24 24 or +353 1 212 4101, Monday-Friday 9am-5pm (Excluding Bank Holidays) or Saturday and Sunday 10am-2pm.

ATM Banking

With your ATM or Visa Debit Card you can:

  • Withdraw up to €700 cash (Along with up to €1,500 from a Quick Bank Machine and cash back can also be received at point of sale. A total of up to €2,200 can be withdrawn daily.)
  • View your balance
  • Get a mini-statement
  • Request an up-to-date postal statement
  • Request a chequebook
  • Change your security PIN
  • Get details on your other permanent tsb accounts

You will still be able to order bank drafts, as this service will continue to be carried out by our team in your branch. If you need to lodge coin or for example pay your mortgage over the counter, you will need to go to your closest full-service Branch that has a cash desk, which can be found here.  Alternatively, our team in Open24 can support you in finding alternative methods for these services.

Terms and Conditions apply. Some transaction charges may apply to Visa Credit Cards and some Current Accounts please see our Personal and Business Banking Charges Brochure for details.

Branch Opening Hours

Our Branch Opening Hours are from 10.00am - 5.00pm, Monday to Friday. Cash desks in full-service branches are open from 10.00am to 3.00pm, Monday to Friday.

Visit our Find a Branch page if you're looking for the location of a Branch or ATM and for Branch contact information.

Due to COVID-19, we continue to operate priority banking hours in branch for our elderly and vulnerable customers from 10.30am to 12pm Monday to Friday. Additional precautions are in place for our branches including extra cleaning and sanitisation, and social distancing measures.

Important: What do I need to do ahead of attending a Branch?

In order to protect our customers and our colleagues, we would like you to consider the following questions before you enter any of our branches;

  • Are you feeling any flu like symptoms?
  • Have you been to a high risk area with an outbreak of COVID-19 in the last 14 days?
  • Have you come in contact with confirmed case of COVID-19?

Additional Branches Closed for Upgrades

In addition to the transformation of our Branch Network that will result in some of our branches becoming fully automated cash and digital experience branches, a number of our branches will be undergoing renovations and upgrades in 2021 which will result in some branches closing temporarily. Find out more about these temporary Branch closures here.

Important information

Effective from 19 April 2021, permanent tsb will no longer buy or sell Foreign Exchange Currency.

Branch Network Transformation FAQs

If you have any questions in relation to these changes to our Branch Network, please visit our FAQs.

Find a branch

Visit our Find a Branch page if you're looking for the location of a Branch or ATM, or if you want to access our opening hours and contact information.

Banking From Home

Remember that you can carry out your day to day banking at home through Open24.ie or via our mobile banking app.

First Time Buyers

Buying your first home? Check out our great new mortgage rates.

Why join Permanent TSB?

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