Our automated phone service is available 24 hours a day, on 0818 211 570.
Or you can talk to us in person on from 9am to 5pm Monday to Friday (excluding bank holidays), and from 10am to 2pm Saturdays and Sundays
There's lots you can do:
|View Balances and Transactions||✔||✔||✔|
|Register for E-Statements||✔||✔||✘|
|Transfer between Accounts||✔||✔||✔|
|Transfer to Another Account||✔||✔||✔|
|Add new Payee||✔||✔||✘|
|Pay a Bill||✔||✔||✔|
|Set up a Standing Order||✔||✔||✘|
|Edit Standing Orders||✔||✔||✔|
|Delete Standing Orders||✔||✔||✔|
|Delete Direct Debits||✔||✔||✔|
|Set up a Direct Debit Refusal||✔||✔||✔|
|Add a Travel Note||✔||✔||✔|
|Update your Address||✔||✘||✘|
|View other account info||✔||✔||✔|
|View pending transactions||✔||✔||✔|
|Schedule 3rd Party Payment||✔||✔||✔|
|Schedule a bill payment||✔||✔||✔|
|Add a new bill payment||✔||✔||✘|
|Manage bill payments||✔||✔||✔|
|Manage Standing Orders||✔||✔||✔|
|Manage Direct Debits||✔||✔||✔|
|Manage future dated payments||✔||✔||✔|
|Mobile top up||✔||✔||✔|
We are always working to improve our Open24 banking service. For extra security we now provide customers with our new free Text Back Service.
When you want to perform certain transactions, we'll text you a unique code. You'll then be asked to verify this code by Open24.
The only thing we need is to have your current mobile number on record, so you may need to confirm this with us on 0818 50 24 24 before using Text Back for the first time.
We'll text you about activity on your account. Sign up today.
Check out our iPhone, Android, Kindle and Windows Phone apps, now available to download!
Need help? Our Help and Support section is full of useful information.