At permanent tsb, we appreciate that you may be concerned about the impact Brexit may have on you. That is why we are here to help you and have put in place necessary structures to support you during this uncertain period. We’re here to support you, particularly those of you most impacted by Brexit such as those residing in border counties, working in the Tourism Sector or operating an Agriculture or Food Business.
If you have any questions in relation to how Brexit might impact you, our Frequently Asked Questions (FAQs) below may help.
If you have a question not covered in our FAQs, please get in touch with our teams in Branch or call us on 1800 928 939.
Brexit will not impact Mortgage or lending products offered by permanent tsb, but your application may be affected if your personal circumstances are impacted by Brexit.
FX fees will remain as per terms and conditions but, we will keep our customers up to date if there are any changes.
Our mortgage interest rates are kept under constant review to ensure the bank’s offering remains competitively positioned in the market place for both new and existing customers. Any changes will be communicated to our customers.
There will be no impact on your GBP Accounts.
Permanent tsb will continue to accept (in date and valid) UK driving licences for account opening/customer due diligence purposes and other transactions where photo identification is required such as withdrawals at the cash desk. We will notify you if this changes.
Please note, effective from 19th April 2021, permanent tsb will no longer buy or sell Foreign Exchange Currency (cash). The following services will not be affected:
For further details, please see our FAQ’s on the Removal of Foreign Exchange Currency in all Branches.
Please refer to the permanent tsb webpage or phone app for the daily foreign exchange rates.
No, commissions remain as per terms and conditions but we will keep our customers up to date if there are any changes. Exchange rates are variable and will continue to move in line with market exchange rate movements.
Will I be charged for using my Visa Debit or Credit card?
The amount of the transaction will be converted at a rate of exchange determined by Visa on the date in which the transaction is debited to the account.
The following transaction charges set by permanent tsb apply to card purchases and ATM withdrawals abroad:
ATM transaction charges will apply on Euro withdrawals outside the EU and on all non-Euro withdrawals at 3.5% of the Euro value of the transaction (min. €3.17 & max. €11.43).
A fee for using your Debit Card for purchases in foreign currency and on all debit transactions outside the Eurozone will apply at 1.75% of the Euro value of the transaction (min. €0.46 and max €11.43).
While the charge for card purchases and ATM withdrawals applies for Credit Cards, there is no minimum and no maximum charge. There is also a charge of 1.5% in respect of a cash advance fee with minimum fee of €2.00.
Yes, cash withdrawals in the UK will not be affected.
Yes, the European Payment Council (EPC) approved the UK Finance Application for the UK to remain as part of SEPA scheme. However there are additional information requirements with the most important being that the address of the payer and the name of the payee account must be included on all payment transactions to and from the UK.
There will be no changes to the timeframes for the processing of payments going to and from the UK once all the required additional information to complete the payment transaction has been provided.
There will be no change to the receipt of your pension/salary from the UK once the UK bank processing the payment has provided all the information that is required to complete the payment transaction.
You will be able to continue to use your permanent tsb Visa card for ordering from UK companies as normal.
Exchange Rates are variable and will continue to move in line with market exchange rate movements.
We are not aware of any reason why these would need to be setup again.
It is not possible to amend the payee name for an existing standing order payment. You will need to setup a new payment and delete the old payment.
You can do this using any of the following ways:
It is not possible to amend the payee name for an existing third party payment. You will need to setup a new payment and delete the old payment.
You can do this using any of the following ways:
A standing order is a reoccurring payment that you may have set up to go out to a payee on a weekly or monthly basis.
A third party payment is a payment you have set up to send to a payee on a once off. These details will be stored on the system for you to be able to send another one off payment to this payee when required.
You need to contact the originator (the person who you pay the direct debit to) and provide them with your address details, for them to organise with their Payment Service Provider (PSP) to have it added to the direct debit payment file. Once the originator does this, your direct debit will continue to be paid from your account as normal, avoiding the risk of any payments disruption after 31 December 2020.
If your full name and address is not included on the payment file your direct debit will not be processed and will be returned to the UK Payment Services Provider (PSP) as it will be a requirement to provide these details on all payments to and from the UK from 01 January 2021.
For direct debits coming from the UK; permanent tsb is unable to add your address to the direct debit file on your behalf; this can only be completed by the originator’s Payment Service Provider (PSP).
For any credit transfer going to the UK from permanent tsb we have already updated your address on the required payment transactions.
Yes, any payments going to and from the UK will be impacted.
To ensure continuity of your direct debit payment, you can arrange with your direct debit originator that an alternative means of payment, e.g. SEPA credit transfer, card payment etc., be used.
Your personal data may, at times, be transferred to the UK in connection with transactions on your account (e.g. if you lodge a sterling cheque or make a payment to a UK Bank account). Any such transfers to the UK are made in accordance with applicable data protection law. Further information in relation to data transfers outside of Ireland can be found in our Data Protection Notice here.
Who can I contact if I want to speak to someone about how Brexit will impact on my financial circumstances?
You can contact permanent tsb on the below number to make a branch appointment to speak to a qualified financial advisors» Our Main Open24 number is 1800 928 939.
What is the process for customers in financial difficulty?
If you are having trouble meeting your Mortgage, Credit Card or Personal Loan repayments or are worried that you may have trouble in the future, please get in touch.