There are fake emails in circulation claiming to be from multiple courier companies informing customers that their delivery of goods has failed and must pay €2.20 to have it rescheduled. These emails require customers to enter their Card details. Customers are also required to enter the authorisation code received from their Bank. Please see email example below: 

"Due to missing information, we have been unable to deliver your parcel "inserts tracking number".

We require additional information should you choose to attempt redelivery, as the address provided does not exist or cannot be found by our delivery driver.

Currently, your parcel is being stored in our local depot. However, if action is not taken by 24.04.2020, it will be returned to the sender.

Please select one of the following options:

  • Update delivery address
  • Track your parcel

You will be charged for any attempted redelivery, as two attempts to deliver have already been made.
If you would prefer, you may also collect your parcel directly from our depot at [insert name of courier company here] warehouse (insert address here).

If you’d like to contact us directly, please do not respond to this automated email.
Instead, contact us via our contact form.

Kind Regards
[insert name of courier company here]
-------------------------------------------------- 
This e-mail was sent to you by [insert courier company here]. Please do not reply directly to this address.
Unsubscribe here if you no longer wish to receive such e-mails."

If you have responded to one of these emails please contact our Fraud Department on +353 (1) 669 5851.

What should you do if you receive a suspicious email?

  • Do not respond to the email.
  • Do read the full message received from your Bank to ensure the payment details and amount are correct.
  • Do not click on the links within the email.
  • Do not send any credit/debit card information via email.
  • Are you expecting a package? Do you know the courier? Have you already received a tracking number or information regarding delivery?
  • If you have already clicked the link and/or sent your details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you.

Please Note: We will never ask you to divulge full security credentials. If you have responded to one of these emails please contact our Fraud Department on +353 (1) 669 5851

To learn more about email fraud (phishing), visit our Online and Computer Fraud page.

Emergency Contacts

If you would like to report, or feel as though you may be a victim of fraudulent activity, contact us immediately.

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