New vishing trend reported

We have seen a new trend in relation to vishing. Permanent tsb customers have been receiving calls claiming to be from various external agencies such as Law Enforcement or Utility companies such as phone/broadband providers.

• Calls purporting to be from law enforcement agencies advising that there is fraud on your account/freeze orders issued etc. Requesting you to make an urgent payment.
• Calls purporting to be from a Utility company such as a broadband provider etc., seeking remote access to your device to fix the issue.

In all cases a bill payment is set up on accounts either by the customer themselves or remotely by the caller. You may be requested to provide a one-time passcode which will validate the payment set up.

Any unsolicited contact by telephone/text or email requesting banking security information should be treated as highly suspicious. Always independently check that the person is who they say they are. Remember that criminals can spoof phone numbers and mimic e-mail addresses.

What should you do if you receive suspicious calls?

• Do not divulge any credit/debit card/account log-on information.
• Do not respond to the caller.
• Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding

If you have already responded and/or provided your banking details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you. Further information on scams and other fraud types can be found on the FraudSMART website.