Telephone frauds

Select the type of fraud you would like to learn more about from the list below.


Vishing is the act of using the Voice/Telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit.

Most common forms of Vishing are where fraudsters pretend to be from Anti-virus companies and contact customers requesting access to their PC in order clean the PC for a small fee.

So what should you do if you have been a victim of Vishing:

Contact the fraud department on 01-6695851 immediately.

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Smishing is the latest thing to hit the fraud scene in Ireland. Put simply, smishing is where you are sent an SMS (or text message) that asks you to log on to Open24 via a fraudulent link to update your personal information. The fraudsters may then use this information to access your internet banking account.

We are seeing an increase in ‘Smishing’ attacks at the moment, so be alert! Remember, permanent tsb will never ask you to provide credit/debit card information or logon to Open 24 via any link provided over SMS.

So, what should you do if you have received a suspicious SMS?

  • Do not use the link that is in the SMS.
  • Do not send any credit/debit card information by SMS.
  • If you have already used the link and/or entered your details, contact permanent tsb as soon as possible. We will cancel your Open24 number and arrange a new one for you.

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Holiday voucher win

You receive a phone call to advise that you have won a holiday voucher. However, you are advised that the holiday is in excess of the voucher amount and you need to pay the remaining balance to avail of the holiday. You will be required to provide your card details. The holiday voucher offer is real and to date the voucher has been received. Calls are recorded to prove that you provided the company with your details to debit your card. The transaction is usually processed while you are speaking to their operator. Cancelling the card is of no benefit as you have authorised the transaction and the only way of obtaining a refund is to cancel the transaction in writing with the company within a certain timeframe per the terms and conditions of the offer. Evidence of this cancellation must also be provided should the company not process the refund. These transactions are not fraudulent as all details were given to the company willingly.

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VISA & MasterCard Telephone Credit Card Scam

The fraudsters will provide YOU with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. The person calling may say that they are calling from the Security/ Fraud Department at your Bank or card company. They will advise that your card has been flagged for an unusual purchase pattern, and that they are calling to verify the transaction. When you say "No", the caller will then say that they need to verify you are in possession of your card. They will then ask you for the 3 digit security number on the back of your card. Do not give it to them . Your Bank will never ask for anything on the card as they already know the information since they issued the card! However, by the time you get your statement you'll see charges for purchases you didn't make.

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Smartphone App Scam

"Malicious spyware is disguised in a game or an application, which is then marketed to users. If downloaded, the malware steals data from the phone, such as passwords and financial details. Always check a developer is legitimate and review comments regarding the app."

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