How we keep you safe

Fraud Monitoring

As part of our Fraud Monitoring System, we may contact you if we identify unusual or suspicious activity on your card/account to verify your use of your card/account. Contact can be made in 3 ways, Phone, SMS or Contact Letter – the phone number displayed on the SMS and Letter to contact us on will always be +353 1 6695851.

Criminals may spoof the number they are calling from to make it look like it comes from a permanent tsb number. They may also spoof the SMS sender ID and as such the SMS may present itself within a genuine previous thread. The following quick guidance always applies to identify genuine contact from the fraud department:

Summary Genuine Contact:

  • Permanent tsb telephone calls – we will never ask you for personal or Security details or to divulge one time password codes
  • Fraud phone number +353 1 6695851
  • Permanent tsb texts– we will never ask you to click on links and will only ask you to call +353 1 6695851
  • Sender ID’s – PTSBTXALERT, 3DPtsb, PTSB
  • Permanent tsb letters - We will only ask you to contact us via +353 1 6695851

It is important that you read and understand the full message received before inputting your One Time Password. You should never provide this information to a 3rd party.

To help protect you from fraud, we may occasionally block specific ATM and card transactions temporarily if we identify any unusual transactions on your card. This may happen if your card/account is being used in an unusual way or in a country which we suspect fraudulent activity is happening.

If this happens to you please call 0818 50 24 24 from abroad +353 1 2124101, alternatively you can contact the Fraud Department on +353 1 6695851. We will then ask you to verify your transactions by asking you some security questions. We would recommend that you store these contact details in your mobile phone for future reference.

When we contact you we will never ask you to disclose your PIN, Verified by Visa/Visa Secure Passcode or security logon information. If you are in any doubt about the authenticity of a caller / email or SMS that you have received, take their details and call the number on the back of your card without delay.

Don’t forget to let us know your travel dates and destination before travelling by logging into your online banking and updating your travel note. Alternatively, you could call 1890 500 121.

Check our Stay Safe Abroad advice page.

Verified by Visa/ Visa Secure

Permanent tsb use Verified by Visa / Visa Secure. When shopping online with participating merchants you will no longer need to enter a password for every transaction. All you need to do is ensure that your mobile number registered with permanent tsb is up to date, as we may send you a One Time Passcode to complete some online transactions with participating merchants. 

Contact Open24 on 0818 50 24 24 or +353 2124101 to update your mobile number.

In the event of loss or theft of personalised security credentials you should immediately call Open24 on 0818 250 24 24 or from abroad +353 1 2124101.

For more information on Verified by Visa click here.

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