As part of our Fraud Monitoring System, we may contact you if we identify unusual or suspicious activity on your card/account to verify your use of your card/account. Contact can be made in 3 ways, Phone, SMS or Contact Letter – the phone number displayed on the SMS and Letter to contact us on will always be +353 1 6695851
To help protect you from fraud, we may occasionally block specific ATM and card transactions temporarily if we identify any unusual transactions on your card/account. This may happen if your card/account is being used in an unusual way or in a country which we suspect fraudulent activity is happening.
If this happens to you please call 0818 50 24 24 or from abroad +353 1 2124101, alternatively you can contact the Fraud Department on +353 1 6695851. We will then ask you to verify your transactions by asking you some security questions. We would recommend that you store these contact details in your mobile phone for future reference.
When we contact you we will never ask you to disclose your PIN, Verified by Visa Password or security logon information. If you are in any doubt about the authenticity of a caller / email or SMS that you have received, take their details and call the number on the back of you card without delay.
It is always helpful to let us know you are going abroad; contact Open 24 on 0818 50 24 24 or your branch to advise them of your travel arrangements and also to ensure we have your mobile number so we can contact you if we suspect your card is being used by fraudsters.
Permanent tsb has launched our new Verified by Visa. When shopping online you will no longer need to enter a password for every transaction. All you need to do is ensure that your mobile number registered with permanent tsb is up to date, as we may send you a One Time Passcode to complete some online transactions with participating merchants.