How we keep you safe

 Fraud Monitoring

As part of our Fraud Monitoring System, we may contact you if we identify unusual or suspicious activity on your card/account to verify your use of your card/account. Contact can be made in 3 ways, Phone, SMS or Contact Letter – the phone number displayed on the SMS and Letter to contact us on will always be +353 1 6695851

To help protect you from fraud, we may occasionally block specific ATM and card transactions temporarily if we identify any unusual transactions on your card. This may happen if your card/account is being used in an unusual way or in a country which we suspect fraudulent activity is happening.

If this happens to you please call 0818 50 24 24 or from abroad +353 1 2124101, alternatively you can contact the Fraud Department on +353 1 6695851. We will then ask you to verify your transactions by asking you some security questions. We would recommend that you store these contact details in your mobile phone for future reference.

When we contact you we will never ask you to disclose your PIN, Verified by Visa / Visa Secure Passcode or security logon information. If you are in any doubt about the authenticity of a caller / email or SMS that you have received, take their details and call the number on the back of you card without delay.

Verified by Visa/ Visa Secure

Permanent tsb use Verified by Visa / Visa Secure. When shopping online with participating merchants you will no longer need to enter a password for every transaction. All you need to do is ensure that your mobile number registered with permanent tsb is up to date, as we may send you a One Time Passcode to complete some online transactions with participating merchants. 

Contact Open24 on 0818 50 24 24 or + 353 2124101 to update your mobile number.

In the event of loss or theft of personalised security credentials you should immediately call Open24 on  0818 250 24 24 or from abroad +353 1 2124101.

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