Your Open24 Password

Find out all you need to know about your Open24 password, including hints and tips on how to create a strong and secure one.

Why is a password necessary for

Secure Customer Authentication is being used to log in to the mobile app, however, this technology is not yet available for logging in to the Open24 desktop site therefore additional details are required. You should, at no point, share your password or any security details with another person.

Forgot your password?

If you use the permanent tsb mobile app, you can reset your password by logging in and selecting the “Reset or Create Password” fuction via the homepage icon or in the Settings and Security Menu.

  • Select “Reset or Create Password” and follow the criteria for a strong password. Holding the eye icon allows you to temporarily view the password you have created before continuing.
  • Re-enter your password to confirm details and continue to complete the process

Alternatively, call us on +353 (1) 212 4152. Be sure to have a pen and paper handy to write down your temporary password. Please wait 5-10 minutes before you reset your password via the website.

Please note: Your temporary password lets you access Open24 on a desktop or laptop computer. Once you set up a new password, you can then access Open24 through our app too.

Open24 Password Rules

There are some specific rules when creating a password for that you must follow in order to create a strong password.

Passwords must:

  • Be between 8 and 32 characters long
  • Contain at least one lower-case character
  • Contain at least one upper-case character
  • Contain at least one number
  • Not contain more than two identical characters in a row

You can also use special characters in your password, choose from !"£$%^&*()-_=+[]{};:'@#~,./?\| - you can even put spaces in if you want!

What is a strong password?

The strength of a password depends on the different types of characters that you use, the overall length of the password, and whether the password can be found in a dictionary.

Hints and Tips for good passwords

Avoid common password pitfalls

Cyber criminals use sophisticated tools that can rapidly decipher passwords. Avoid creating passwords that use:

  • Dictionary words in any language.
  • Words spelled backwards, common misspellings, and abbreviations.
  • Common letter-to-symbol conversions, such as changing "and" to "&" or "to" to "2".
  • Sequences or repeated characters. Examples: 12345678, 222222, abcdefg, or adjacent letters on your keyboard (qwerty).
  • Personal information that could be guessed or easily discovered. Your name, birthday, passport number or similar.

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