Support and FAQs


Open24 Online Banking Support FAQs

Your Accounts

Your Details

Your Cards

Payments and Transfers

Technical Questions

Your Accounts

How do I view the BIC and IBAN for my account?
  1. Select ‘My Accounts’ from the menu at the top of the webpage.
  2. Select 'View your BIC and IBAN'.

If you have your sort code and account number you can also use the calculator here to generate your IBAN.

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How do I use the quick add feature for my transactions?
  1. Select ‘My Accounts’ from the menu at the top of the webpage.
  2. Click on the account that you wish to use the quick add feature for.
  3. Clicking on a transaction will automatically add them into the ‘Quick Add’ calculator on the right hand side where the selected transactions are instantly calculated. An orange line beside a transaction denotes that it has been added to the ‘Quick Add’ feature.

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How do I register for eStatements?
  1. Select ‘My Accounts’ from the menu at the top of the webpage.
  2. Click on the account on which you are looking to register for e-Statements.
  3. Click the 'Statements' tab.
  4. If you have not yet registered for e-Statements it should say that you are registered for postal statements. Click on the option Switch to eStatements, to register for this service.
  5. A text message will be send to your mobile phone. Input the verification code to the screen and select ‘Register for eStatements’. You are now registered for e-statements.

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How do I view eStatements?
  1. Select the account that the statement is to be viewed for.
  2. Select ‘Statements’ in the top column, then select ‘View eStatements’ in the bottom left column.
  3. A text message is sent out.
  4. Input the verification code to the screen and select ‘View’, the eStatement will then generate on a separate tab in your browser. (Please note, your adobe reader must be up to date to download the eStatement)

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How do I give notice on a Notice Deposit Account?
  1. To place notice on an account first click on the name of the account on the ‘My Accounts’ page.
  2. Select ‘Give notice’ as seen in the top right hand corner of the screen.
  3. Fill in the amount for which you want to give notice and then click ‘Give Notice’.
  4. Your funds have now successfully been placed on notice. This screen provides information on when your funds are available to transfer from the notice account.

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How do I change my password?
  1. On every page of the website you will see in the top right hand corner of the page ‘Hi X’ as seen below, by clicking here you will be taken to a page to update your personal details. You can update your internet password and your email address.
  2. From here you now have the option to update your email address and to change your internet password for accessing the Open24 website. 
  3. Input your old password, next input the new password of your choice and confirm it. This password is case sensitive. Click ‘Save’ and this is updated successfully and will be the password you use the next time you log on to www.open24.ie.

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How I update my email address?
  1. From the personal settings page, select ‘Update your email address’.
  2. Input your new email address and select ‘Continue’.
  3. Once ‘Continue’ is selected, simply review the email address to ensure it is correct. Click ‘Confirm’ to proceed.

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Your Cards

How do I add a travel note to my account?

Please note: If you are travelling within the EU you do not need to place a travel note on your account.

  1. To place a travel note on your Visa Debit or Credit Card please login to your Online Banking
  2. Once you have logged on to your Online Banking please select the “Do More” tab which is located on the top right hand side of the page.
  3. Then under the Card Maintenance option please select “Add or amend a travel note for your Visa Debit Card or Credit Card.”

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How do I cancel my Visa Debit or Deposit Card?
  1. To cancel your Visa Debit Card or Deposit Card please login to your Online Banking.
  2. Once you have logged on to your Online Banking please select the “Do More” tab which is located on the right hand side of the page.
  3. Then under the Card Maintenance option please select “Cancel and replace a lost or stolen Visa Debit Card”
  4. Please note there is a €5.00 charge for a Visa Debit Card or Deposit Card that is replaced as lost or stolen.
  5. Once completed you will receive your new card and pin within 5 to 7 working days. Please note that the card and pin will arrive separately.

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How do I order a Pin Reminder or Unblock my Visa Debit or Credit Card?

If you have forgotten or blocked your Visa Debit, Student or Deposit Card Pin, you can instantly view or unblock it through the permanent tsb app. You can locate this feature via the 'Manage Cards and PINs' section.

Alternatively you can order a PIN Reminder or unblock your Visa Debit, Student or Deposit Card PIN via the Open24 desktop site. You can also order a replacement PIN for your Visa Credit Card.

  1. You must login to your Online Banking
  2. You can locate the option to request a Visa Debit Pin Replacement under the “Card Maintenance” in the ‘Do More’ tab which is located on the right hand side of the landing page.
  3. If you have blocked your Visa Debit Card or Deposit Card by entering the PIN incorrectly but know what it is, requesting a PIN reminder will also unblock your Visa Debit Card or Deposit Card.
  4. If you order a PIN reminder to unblock your Visa Debit Card or Deposit Card, if done before 5pm today you will be able to use the card again after 12am tonight (12am tonight only if the pin is unblocked between 8am to 6pm Monday to Friday. If the card is unlocked AFTER 6pm on a Friday it will unlock on Monday at Midnight)
  5. Once completed you will receive your reminder Pin in the post in 3 to 5 working days.
  6. If you have blocked your Visa Credit Card by entering the PIN incorrectly, you will need to call us on 1890 500 121 and we will begin the process to unblock your Visa Credit Card.

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How do I order a replacement card?
  1. To replace your Visa Debit Card or Deposit Card as damaged you must login to your Online Banking
  2. Once you have logged on to your Online Banking please select the “Do More” tab which is located on the top right hand side of the page. 
  3. Under the Card Maintenance option please select “Replace a damaged Visa Debit Card”.
  4. Please note if you are not already registered for this service please visit our help and support section for registration help
  5. Once completed you will receive your new card within 5 to 7 working days.
  6. When you receive your new Visa Debit Card, please ensure you destroy your old Visa Debit Card.

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Payments and transfers

How do I set up a new payee?
  1. To set up a transfer to a third party, select ‘Payments & Transfers’ from the menu at the top.
  2. Select ‘Transfer to another account’ from the sub-menu. If this is the first time you are transferring to an account, click ‘Add a Payee’.
  3. To set up a new transfer, fill in the details of the Payee. To set up a transfer you will require the BIC and the IBAN of the receiving account.
  4. Complete the ‘Add a Payee’ form and click ‘Add’ to proceed with the set up. You will now be sent a security text message.
  5. Input the SMS code and select ‘Confirm’. The Payee is now set up.

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How do I view the details of a payee?
  1. Select ‘Payments & Transfers’ from the menu at the top of the site.
  2. In the ‘Manage payments & transfers’ section select ‘Payees’.
  3. From here, you can now pay, view or delete any existing payees or alternatively you can set up a new payee.
  4. To view more details on a payee, select ‘View’, this is listed alongside the Payee. (This process will require a security text message to be sent to your phone)

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How do I view and manage my direct debits?
  1. To view all of the direct debits that are set up on your account click in to payments and transfers from the menu at the top of the webpage.
  2. Select ‘Manage Payments & transfers’ and then click on ‘Direct Debits’ from the sub-menu as seen below.
  3. From here you will now be able to:
    • View further details of SEPA direct debits.
    • Refuse future payments of SEPA direct debits
    • Delete any direct debits that you no longer wish to pay. We would also advise contacting the company to cancel the direct debit completely

SEPA direct debits are ones that have been set up using your BIC and IBAN.

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How do I set up a Future Dated Payment?
  1. Select ‘Payments and Transfers’ from the menu at the top.
  2. Select ‘Transfer to another account’ from the menu in the middle.
  3. Select the account you wish to transfer from, then select the account you wish to transfer to.
  4. Select the ‘Pay at a future date’ option on the right side of the screen. This will pop up a calendar to choose a date. Select a date, input the amount and personal message (optional). Then select ‘Pay’.

Please note, you can only set up a Future Dated Payment for Bill payments or Third party payments.

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How do I create a Standing Order?
  1. Select ‘Payments and Transfers’ from the menu at the top of the webpage.
  2. Click on the option for ‘Regular Payments’.
  3. Then select create a ‘Standing Order’.
  4. Fill in all the relevant account details and payment details for the standing order.
  5. Select the tab for ‘Set up Standing Order’.
  6. A text will be sent to the registered mobile number on file with a code. When you receive the text, enter the code and select confirm.
  7. Select done.

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How do I edit a Standing Order?
  1. Select ‘Payments and Transfers’ from the menu at the top of the webpage.
  2. Click on the option for ‘Manage Payments and Transfers’.
  3. Then select the tab for ‘Standing Orders’.
  4. Select Edit to edit the Standing Order.
  5. Amend the Standing Order amount, date or frequency.
  6. Then click the ‘Save’ option.
  7. A text will be sent to the registered mobile number on file with a code. When you receive the text, enter the code and select confirm
  8. Select done.

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How do I delete a Standing Order?
  1. Select ‘Payments and Transfers’ from the menu at the top of the webpage.
  2. Click on the option for ‘Manage Payments and Transfers’.
  3. Then select the tab for ‘Standing Orders’.
  4. Select the option to delete to delete the Standing Order.
  5. If deleting the Standing Order a confirmation page will pop up select Delete Standing Order.
  6. Select done.

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How do I  edit a Standing Order on the app?
  1. Select Standing Orders to edit existing Standing Orders.
  2. This will bring you to a list of your Standing Orders.
  3. Click into the Standing Order you wish to manage.
  4. This will allow you to edit the amount, frequency and next payment date.
  5. Click save to complete the process.

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How do I delete a Standing Order on the app?
  1. Select Standing Orders to delete existing Standing Orders.
  2. This will bring you to a list of your Standing Orders.
  3. Click into the Standing Order you wish to manage.
  4. This will allow you to delete the Standing Order you want to cancel..
  5. Click save to complete the process.

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How do I view / delete / block Direct Debits?
  1. Select ‘Payments and Transfers’ from the menu at the top of the webpage.
  2. Click on the option for ‘Regular Payments’.
  3. Then select the option to ‘Manage Your Direct Debits’.
  4. You can now view your list of Direct Debits. To the right hand side of each direct debit you have three options. Refuse, Details and Delete.
  5. To add a refusal Select ‘Refuse’.
  6. Enter in the amount of refusals you would like to apply and then select ‘Continue’.
  7. By clicking the tab continue the number of refusals you have indicated will be applied automatically.
  8. By selecting the option to ‘Delete’ your Direct Debit will be cancelled.
  9. By selecting the option to ‘View Details’ you can view the details of the Direct Debit (this will still populate the refusal page as before) and you can view the companies details and there Originator ID.

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How do I manage Direct Debits on the app?
  1. Select Direct Debits to view details, refuse or delete existing Direct Debits.
  2. This will bring you to a list of your Direct Debits.
  3. Click into the Direct Debit that you wish to manage. This will allow you to add a refusal and delete Direct Debit mandate.
  4. Click Save to complete the process.

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How can I transfer to my permanent tsb credit card?
  1. To set your PTSB Visa card up to make a payment, log into Open24.ie on laptop or desktop.
  2. Select the option ‘payments and transfers’.
  3. Select ‘Transfer to another account’ from the sub-menu.
  4. If this is the first time you are transferring to your credit card click ‘Add Payee’.
  5. Fill in the details of the payee.
  6. Payee name – input PTSB Visa.
  7. The BIC – input IPBSIED
  8. The IBAN – input IE55IPBS99073270000052
  9. The reference – input the 16 digit number on the front of the credit card 4539XXXXXXXXXXXX.
  10. Once the ‘Add a Payee’ form is completed click ‘Add’ to proceed with the set up. You will now be sent a security text message with a 6 digit code.
  11. Input the SMS code and select ‘Confirm’. The Payee is now set up.
  12. To transfer, Select account you want to pay your credit card from under the heading ‘from’. Then select ‘PTSB Visa’ payee under the heading ‘to’. Input the amount you want to transfer under the heading ‘Amount’ and select ‘Pay’.
  13. Select ‘Confirm’ when you have reviewed the transfer details and are happy to proceed. Select ‘Done’. You have successfully transferred to your PTSB credit card.

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What are Cookies?

A "cookie" is a file that provides a means for recording data for use by Open24 for security purposes only. When you click on the Exit button, the connection between your PC and Open24 is broken and the cookie data is deleted.

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Can I use Open24 Online Banking if I don't accept the Cookie?

No. The receiving "cookies" option should be enabled on your browser. If you have disabled receiving "cookies", Open24 cannot determine who you are and you will not be able to access the service. Find out more about our cookie policy here.

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I used the browser Back button and I was logged out. What is the reason for this?

For security reasons, the back button functionality has been removed on some pages. Please use the navigation buttons or links shown on the top of the screen instead of the Back button to move through the screens.

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I keep getting a message 'You have been logged off' but I haven't been able to log in.
Ensure Cookies are enabled

Open24.ie requires that cookies are enabled in order to use the site. What is a cookie?

Internet Explorer versions 6, 7, 8, 9, 10 and 11

  • Click on 'Tools' at the top of the browser window. For Internet Explorer 9 & 10 the tools option is a small cog icon at the top right corner of the page.
  • Click on 'Internet Options'
  • Click the 'Privacy' tab
  • Set privacy setting to ‘Medium’
  • Click 'Ok'
  • Restart Internet Explorer to ensure changes take effect.

Mozilla Firefox

Please note that the latest versions of Mozilla Firefox will always accept cookies from Open24.ie, please update to the latest version to remedy any issues logging in.

Google Chrome

  • Click the Chrome Menu at the end of the address bar (located to the right of the star icon)
  • Click the 'Settings' option
  • Click 'Show Advanced settings'
  • Scroll down to 'Privacy'
  • Select 'Content Settings'
  • Under Cookies ensure 'Allow Local Data To Be Set' is selected
  • Ensure 'Allow all sites to run Javascript' is enabled
  • Restart Chrome
Saved passwords

Some browsers may ask you if you wish the browser to save your password. If your password or PAN are saved then 024 will detect this and not allow you to access the site. The saved content must be deleted and do not select the save password option in future.

Internet Explorer versions 6, 7, 8

  • Click on 'Tools' at the top of the browser window
  • Select 'Internet options'
  • Select the 'Content' tab
  • Select 'AutoComplete'
  • Select the 'Clear Passwords' button and click 'Ok' when prompted
  • Restart Internet Explorer

Internet Explorer 9 & 10

  • Click on 'Tools' - the small cog icon at the top right corner of the page
  • Select 'Internet options'
  • Select the 'Content' tab
  • Under the option 'AutoComplete' Select 'Settings'
  • Select the 'Delete AutoComplete History'
  • Select 'Passwords'
  • Click 'Delete'
  • Restart Internet Explorer

Mozilla Firefox

  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Security' tab
  • Unselect the 'remember passwords for sites'
  • Click ok
  • Restart Firefox

Google Chrome

  • Click the Chrome Menu at the end of the url bar (located to the right of the star icon)
  • Click the 'Settings' option
  • Click 'Show Advanced settings'
  • Click 'Manage Saved Passwords' in the 'Passwords and Forms' section to see a list of all the passwords that have been saved
  • Use your mouse to hover over the password pertaining to Open24.ie and click the ‘X’ that appears on the right
Cache

Sometimes your browser will save files from a previous visit to a website which will cause a conflict and deny you access to the site.

Internet Explorer 6, 7, 8, 9 & 10

  • Click on 'Tools' at the top of the browser window. For Internet Explorer 9 & 10 the tools option is a small cog icon at the top right corner of the page
  • Select 'Internet Options'
  • Ensure the 'General' tab is selected
  • Click on the 'Delete Files' button
  • Check the 'Delete all offline content' box and click 'OK'
  • Restart IE

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window
  • Select 'Options'
  • Select the 'Advanced' tab then the 'Network' tab
  • Under the section 'Cached Web Content' click the clear now button
  • Restart Firefox

Google Chrome

  • Click the Chrome Menu at the end of the url bar (located to the right of the star icon)
  • Click the 'settings' option
  • Click 'Show Advanced settings'
  • Under the Privacy section select 'Clear Browsing Data'
  • Make sure you have clear the cache selected
  • Click clear browsing data
  • Click close
  • Restart chrome
Compatible Browsers

Open24 Online Banking supports:

  • Internet explorer versions 8,9, 10 and 11
  • Firefox – Please ensure you have a recent version
  • Google Chrome – Please ensure you have a recent version
Disable Add Ons / Plugins

Add Ons and plugins can sometimes interfere with your browsers functionality causing problems logging into Open24.ie including Toolbars, News Feeds, and antivirus software. These must be disabled in order to log in in some cases.

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What further technical assistance is available should I experience technical difficulties?

If you are experiencing any further difficulties, please contact your Internet Service Provider for assistance, or ring us on 1890 500 121 - Monday to Friday 8am - 10pm (Excl Bank Hols), Saturdays and Sundays 10am - 5pm.

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