GoREWARDS - Frequently Asked Questions


Introduction and Registration

Account Management

Redeeming Offers and Cashback

Privacy and Security

Introduction and Registration

1. What is GoREWARDS?

permanent tsb have partnered with Visa to present GoREWARDS - a reward platform that gives customers personalised discounts and offers when paying with their Visa Debit Card. Customers receive cashback when redeeming offers from high street and online brands.

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2. Am I eligible for GoREWARDS?

You need to hold a personal current account with an active Visa Debit Card and be 16 years of age.

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3. How do I register?

Visit the GoREWARDS website and click ‘Register':

  1. Enter your email address.
  2. Check your inbox for the verification email from noreply@mail.visaoffers.eu.
  3. Click the link that will bring you to the final registration page.
  4. You will need to provide your location, a password, and your Visa Debit Card number.
  5. Review and accept the Terms and Conditions and Privacy Policy and click Register.

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4. Do I have to register on a desktop/laptop for the 1st time?

No, you can register from any device – desktop, laptop, tablet or smartphone.

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5. What if I do not accept the Terms & Conditions on the GoREWARDS website?

If you do not accept the Terms and Conditions when registering you will not be able to avail of GoREWARDS.

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6. Can I access this site on my mobile?

Yes. The GoREWARDS website is fully mobile optimized.

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7. Can I register more than one Visa Debit Card?

No, at the moment only one Visa Debit Card can be registered at a time to each individual email address.

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8. I have not received my registration e-mail. What should I do?

Please check the following;

  • Review your email to ensure it has been input correctly.
  • Check you spam/junk folder in your email.
  • If the email does not appear you will need to revert back to the GoREWARDS website and log the issue under the ‘Contact Us’ section and refer to the issue type as ‘Registration Issues’. You will receive an acknowledgement email and you should receive a response in 5 working days.

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Account Management

1. How do I change my account information (e.g. password, email, location and card details)?

You can change these details in the GoREWARDS website under ‘Settings’.

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2. Can I opt-out of emails?

Yes, you can choose to opt out of both the Weekly email and the cashback confirmation emails on the GoREWARDS website under 'Settings'.

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3. Can I opt-out of the GoREWARDS service?

You can unsubscribe from the ‘Contact Us’ page within the GoREWARDS website. For security reasons, please do not include your full card number or account details.

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Redeeming Offers and Cashback

1. How do I redeem my offers?

When you view an offer you want to redeem – you must simply pay in that merchant with your registered Visa Debit Card within the terms of the offer – some online offers may need to be activated (this will be clearly noted).

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2. How long is each offer valid for?

Each offer is valid until it is redeemed or a two week period whichever is first.

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3. How many times can I redeem my offer?

Please check the terms of each offer to find out how many times it can be redeemed.

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4. Will I see details of the cashback offer on the retailers receipt?

No, you will not be able to see the offer on the retailers receipt. The confirmation of the cashback offer will be sent via email once it is lodged to your account.

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5. How long will it take to receive my cashback?

Your cashback will be paid into your account linked to your Visa Debit Card typically within 5 working days of the payment being taken.

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6. How do I know when I have redeemed an offer successfully?
  1. Log in and visit the ‘Redemption History’ page. Every offer you redeem should appear there typically after 5 working days of the payment being taken.
  2. You will receive an email confirmation typically within 5 working days.
  3. ‘CLO Visa Offers’ will be displayed on your Current account statement.

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7. Will I receive cashback if I pay for an offer with a different Visa Card?

No, to receive the cashback offer you must use the Visa Debit Card that you registered for GoREWARDS with.

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8. I’ve not received Cashback from an offer I redeemed? Where can I get more information?

Please check the following:

  • Cashback takes up to 5 working days to be paid into your account.
  • Confirm that your purchase met the terms of the offer provided in the offer details, e.g.
    • Minimum purchase amount.
    • Offer validity dates.
    • Correct store location.
    • Correct card used.
  • Check that the Cashback is listed in the ‘Redemption History’ section of the GoREWARDS website.

If you believe that the Cashback should have been received,you can submit a query on the Contact section of the GoREWARDS website.

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9. Can I look back and see what offers I have redeemed?

Yes, you will be able to log onto the GoREWARDS website and review offers you have redeemed under the ‘Redemption Section’.

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10. Why did my friend receive an offer and I did not?

GoREWARDS are tailored to your own shopping preferences so that you get offers that are relevant to you. As such, the offers that you get may vary from your friends and family.

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11. If I am having any issues who do I contact?

There is a detailed FAQ section on the GoREWARDS website. If the answer to your question is not here you can submit a query on the Contact section – Visa will send an acknowledgements email and you will be contacted within 5 working days. The Contact section covers queries such as account deactivation, login/register and transaction issues.

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Privacy and Security

1. How does GoREWARDS handle my personal information?

Please see below some FAQs on how permanent tsb and Visa handle your personal information. Further details, including what information Visa hold about you and why, are available in Visa’s Privacy Policy.

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2. How is my data used?

Visa will analyse your spending habits in order to provide you with relevant offers. Further information can be found in Visa’s Terms & Conditions and Privacy Policy.

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3. Where is my data stored?

Information on how you choose to use GoREWARDS is securely stored by Visa Europe technology platforms in the EU. Any information related to the regular use of your Visa Card is stored securely.

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4. Will Visa share my information and/or my purchase habits with third parties?

Only Visa Europe, permanent tsb, retailers and their other subcontractors have access to your data for the purpose of GoREWARDS. It is not shared with any other parties.

When you redeem an offer with a retailer, the retailer will have access to your information in the normal course of processing a payment. This is because when you redeem an offer and make a transaction with a retailer you may be required to provide some information directly to them in order for your purchase to be processed.

Also, in order to credit the cashback to your registered Visa Debit Card, we can confirm with retailers that you met the terms of your offer in the purchase. For that, Visa sends retailers limited selected information about such purchases.

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5. Will I start receiving unsolicited emails if I join GoREWARDS?

No, we will only contact you via emails about GoREWARDS.

You can however always unsubscribe to these emails. If you unsubscribe, you can log into the GoREWARDS website and visit the ‘Available Offers’ page to find out what new offers you have.

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