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Business Banking rate change FAQs

How will I know if I’m affected by the interest rate increase on my loan?

You will receive a letter from PTSB when the interest rate increase is applied to your loan account. This letter will notify you before the interest rate increases of the new monthly repayment amount, the new rate and the effective date.

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How will I know if I’m affected by the interest rate decrease on my loan?

You will receive a letter from PTSB when the interest rate decrease is applied to your loan account. This letter will notify you when the interest rate decreases of the new monthly repayment amount, the new rate and the effective date.

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Do I need to take action if I pay by direct debit?

Your direct debit will automatically change. No action is required by you.  

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What do I need to do if I pay by standing order?

You will need to amend your standing order amount with your current account provider to reflect the changed repayment amount.

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I pay my loan by cheque or Bank Transfer. What do I need to do?

You will need to change the cheque or Bank Transfer value to the new repayment amount outlined in the interest rate change notification letter you will receive from PTSB.

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I have a fixed rate loan, what does this rate change mean for me?

The rate change will not impact your loan until the end of your fixed rate period. You will receive advance notification before your fixed rate is due to expire to advise you of what the new rate will be and the impact of the change on your loan.

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Who can apply for an SME Fixed Rate Commercial Mortgage loan facility?

All SME Customers seeking a new mortgage loan facility to fund the purchase, extension or refurbishment of their business premises can apply for an SME Fixed Rate Commercial Mortgage loan.

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What is the minimum loan amount that a customer can apply for under the SME Fixed Rate Commercial Mortgage loan facility?

€100,000 (One Hundred Thousand Euro) is the minimum amount a Customer can apply for under an SME Fixed Rate Mortgage loan facility.

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What are the suitability criteria for an SME Fixed Rate Commercial Mortgage loan?

The following criteria apply:

  • SME Customers that have a lending requirement to buy a new business premises, extend or update their current one.
  • SME Customers that want to fix their repayments over a term of 5 years.
  • SME Customers that have a lending requirement of €100,000 to €40,000,000.
  • SME Customers that don’t want to risk an increase in interest rates over the first five years of the loan term.

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I am concerned about missing future repayments on my loan. What support can I get?

If you are concerned about your current loan repayments, or if you are already in arrears on your repayments, you can speak to our Arrears Support Unit by calling 1800 855 010 or +353 21 601 3800 (lines are open Monday to Friday 8.45am - 6pm). 

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I have an agreed Alternative Repayment Arrangement (ARA), how does this rate change affect the arrangement? 

The terms of any agreed alternative repayment arrangement will remain in effect however the interest rate on your loan will change. If you are making reduced repayments as part of the ARA your loan repayments will remain the same until the end of the reduced repayment period.

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I have an agreed Personal Insolvency Arrangement (PIA), how does this rate change affect the arrangement? 

If you are currently in a Personal Insolvency Arrangement, your expected repayment as per the agreed arrangement will remain unchanged. However, this interest rate change will be applied to your loan account and in the event your PIA comes to an end or is terminated, your loan repayment amount will be adjusted accordingly. 

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