Under the Central Bank of Ireland’s Code of Conduct on Mortgage Arrears (CCMA), permanent tsb is obligated to treat borrowers in or facing mortgage arrears, with due regard to the fact that each case of mortgage arrears is unique and needs to be considered on its own merits. In addition, permanent tsb must handle all cases sympathetically and positively, with the objective at all times of assisting the borrower to meet his/her mortgage obligations.
Please click here to read more information on the Central Bank of Ireland’s CCMA.
To get started, in order to give us a clear picture of your current financial circumstances, we need you to complete and sign the Standard Financial Statement (SFS) (xls, 700KB). We have specially trained staff in our offices and branches, including specialised telephone contact agents, to deal with customers facing or in financial difficulties. Your completed SFS will be assessed in our dedicated Assessment Unit with a view to providing you with alternative repayment arrangements to suit your individual circumstances.
For more information on completing the SFS read the permanent tsb SFS Guide (pdf, 2.1MB). In addition, you can read the Central Bank of Ireland’s Guide to completing a Standard Financial Statement (pdf, 1.60MB).
The easiest way to see where you stand financially is to gather all the relevant information and documents so that you can write down all the money you have coming in and going out each month and complete an SFS. (If your income is weekly, multiply it by 52 and divide the result by 12 to get your monthly income.)
In the SFS you will have to provide information on your current income, expenses and other amounts you owe and any assets you own. It is important that you include all of your basic living expenses. You are also encouraged to ensure that you are maximising your income, including what social welfare entitlements you may be eligible for such as Mortgage Interest Supplement.
The Standard Financial Statement is a Microsoft Excel application.
Please note when you try to open this Excel application on your computer you may have to slightly change your Excel settings:
The SFS is designed to assist you in setting out your current financial circumstances.
We consider that the completion of the SFS is a serious undertaking and we will work with you to ensure that the information is accurate, enabling us to work with you to determine the most appropriate and viable option in each particular customer case.
It is important to fill out the SFS fully and accurately and to provide any relevant documentation that we may need to assess your situation; we will only seek information that is relevant to this assessment.
Once your SFS Application is received in the Arrears Support Unit (ASU) (either by post or faxed by the branch), dedicated professionals will assess your SFS and supporting documentation, taking the following factors into consideration when assessing your situation:
Our consultants will be in contact with you once the assessment has been completed. They will inform you of the decision that has been made. Each of the possible alternative repayment arrangements has strict conditions for qualifying and the offer will vary from case to case. We may not always be in a position to offer you an arrangement - this will depend on your individual circumstances.
You may feel it appropriate to seek professional independent advice to assist you at this stage. We would also advise you to consider contacting the Money Advice & Budgeting Service (MABS) www.mabs.ie on 0761 07 2000 (Monday to Friday 9am to 8pm) or visiting www.mabs.ie or www.keepingyourhome.ie.
If you give us your written consent we will liaise with a third party, nominated by you, to act on your behalf.Alternative Repayment Arrangements Make a payment to your mortgage account