When making a purchase with online shopping, you will be asked to authenticate with your PTSB mobile app.
This process only works if you have push notifications enabled. Please ensure that notifications are enabled for the PTSB mobile app on your device. Notification settings are usually located in the Settings app of your device. Please consult your device manufacturer if you are unsure how to enable push notifications.
If push notifications are enabled, but you are still not receiving them, try the following:
Once you have the most up to date app version and are connected to the internet, you can also access the authentication process by simply opening the PTSB mobile app on your registered device.
Related Topics
What is SCA (Strong Customer Authentication)?
Types of authentication methods
Online shopping for app users
Push notifications support
Online shopping for non-app users
One-Time Passcode support
Authentication for Open24/Business24 and Mobile app
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