I don't have a password

Your mobile device will need to be the one registered to your customer profile.

To reset your password:

1. Open your PTSB mobile app.
   
   
2. Tap on Settings and Security.
   
   
3. Tap on Reset or Create Password.
   
   
4. Enter a new Open24 password, based on our password rules and criteria.
   
   
5. Re-enter your new password to confirm.

If you are locked out of your online account, or do not have a registered device, please follow these instructions for a temporary password.

Related topics

I've forgotten my password
I'm locked out of my online banking
I want to reset my password
I need a temporary password
I've lost my phone or tablet
Rules for creating passwords

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