Bereavement support


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Bereavement support

We understand that losing a loved one is a difficult time. We're here to support you with practical banking matters during this period.

First steps

It's easy to become overwhelmed by everything that follows the passing of a loved one. We're here to help you with the accounts of our customers when they pass.

Releasing funeral funds

Funeral costs are often a large, unexpected expense. To make things easier, you may be able to access funds from the accounts of the deceased to cover funeral costs.

Frequently asked questions

Losing a loved one is not just an emotionally difficult time. It is often a journey into unknown territory. There are lots of legal terms you'll need to know and things you'll need to do. We have the answers to some frequently asked questions.

What are Deceased Accounts?

We refer to the accounts of our deceased customers as Deceased Accounts.

Useful contact details

We're here to help through this difficult time. Here are some useful contact details, including how to contact us.

Contact us
Read our bereavement guide

You can also download our Deceased Accounts guide which holds the same information as these online pages.

Download the guide (452KB)
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