Our Bereavement Services Department is currently experiencing high volumes which are resulting in prolonged delays. We sincerely apologise for this. If you have sent in a request we will do our best to get to it as soon as possible. For urgent queries please contact our dedicated Open24 Bereavement Line on 01 212 4077.
We will help you through the process of dealing with a Deceased Account and let you know what documentation we will need. Here is a broad list of documents we are likely to need when helping you:
There are a range of documents accepted as a proof of identity. For example:
We accept a wide range of documents as a proof of address. It's important that your documents meet these requirements:
Here are some accepted documents:
Note: Identification documentation is required by us in accordance with our Anti-Money Laundering obligations.