The following statement has been adopted as the Policy of permanent tsb in respect of compliance:
"It is the policy of permanent tsb Group to:
In support of this Policy, the following principles should govern our actions and behaviours:
We will have due regard to the interests of our customers and will treat them fairly. We will have regard to their information needs and will provide information in a way that is fair, timely and not misleading. We will make every effort to ensure the suitability of advice given and any discretionary actions taken.
We will be honest and straightforward in all our business dealings.
We will conduct and manage our business with due skill, care and diligence.
We will view compliance as an imperative for the business and central to the decision-making process.
We will develop our compliance procedures on a 'Best Practice' basis and not just to meet minimum legal and regulatory requirements.
We will ensure that our business dealings are conducted in accordance with the highest standards of market conduct.
We will ensure that appropriate procedures are put in place to manage and control the business effectively and to meet regulatory requirements.
We will deal with regulatory authorities in an open and co-operative way.