Compliance Policy and Principles


The following statement has been adopted as the Policy of permanent tsb in respect of compliance:

"It is the policy of permanent tsb Group to:

  • comply in full with all legal and regulatory requirements;
  • maintain the highest standards of integrity in all our business dealings;
  • satisfy our customers' requirements by providing a consistent and efficient level of service and
  • maintain an open and co-operative relationship with Regulatory Authorities."


In support of this Policy, the following principles should govern our actions and behaviours:

Principle 1 - Customer Focus

We will have due regard to the interests of our customers and will treat them fairly. We will have regard to their information needs and will provide information in a way that is fair, timely and not misleading. We will make every effort to ensure the suitability of advice given and any discretionary actions taken.

Principle 2 - Integrity

We will be honest and straightforward in all our business dealings.

Principle 3 - Skill, Care and Diligence

We will conduct and manage our business with due skill, care and diligence.

Principle 4 - Business Imperative

We will view compliance as an imperative for the business and central to the decision-making process.

Principle 5 - Best Practice

We will develop our compliance procedures on a 'Best Practice' basis and not just to meet minimum legal and regulatory requirements.

Principle 6 - Market Conduct

We will ensure that our business dealings are conducted in accordance with the highest standards of market conduct.

Principle 7 - Management & Control

We will ensure that appropriate procedures are put in place to manage and control the business effectively and to meet regulatory requirements.

Principle 8 - Relations with Regulatory Authorities

We will deal with regulatory authorities in an open and co-operative way.

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