Cookies


‘permanent tsb’ (“we”, “us” or “our”) is permanent tsb p.l.c., with registered offices at 56-59 St. Stephen’s Green, Dublin 2 and registered company number 222332. permanent tsb is a provider of retail banking services in Ireland.

This notice provides you with information to help you understand what cookies are, why Permanent TSB uses cookies, and how you can manage your cookie preferences on permanenttsb.ie

What are Cookies?

Cookies are small text files that may be stored on your device such as your computer, tablet or mobile phone when you visit a website or app. Cookies may allow a website to “remember” your actions or preferences over a period of time, or may contain data related to the function or delivery of the website.

There are different types of cookies. Some are essential or necessary to make sure that websites function properly, and others help website operators such as Permanent TSB make decisions about how to run the website and carry out marketing. Further information on cookies can be found here or www.allaboutcookies.org.

Why we use Cookies

Cookies enable us to do things like display the website correctly, and make sure the website remains functional when there are high volumes of visitors.  They also help us to provide you with a better browsing experience, for example by remembering your previous searches and using that information to help you again in the future.  Cookies also enable us to show you content that is personalised and relevant to how you interact with our website.

We also use cookies to help us understand what sections of our website are working well or where we could make improvements, by conducting analysis of what people do when they visit our website. 

Accepting or Managing Cookies

Permanent TSB uses four different types or categories of cookies - see “Types of Cookies” below, for further information on these cookies. 

The Functional, Performance Analytics and Marketing cookies will only be turned on if you choose to allow them by selecting “Accept All” on the cookies banner on the landing page of the website, or selecting “On” for the relevant cookie type in the “Manage Preferences” section.

Necessary cookies are turned On by default. As the website cannot function properly without these cookies, they cannot be turned off through our preference centre. You can set your browser to block these cookies (see below) but some parts of the site will not then work.

If you wish to manage your cookies on a more global level, you can do this by selecting different levels of cookie access via your web browser. To learn more about how you can manage your cookies at browser level, please visit www.allaboutcookies.org. We would highlight that if you decide to manage your cookies in this way, the settings you choose will be applied not only to our website.

Please note, also (in relation to managing cookies at browser level) that www.open24.ie and www.business24.ie require Necessary cookies to be turned on for the service to work properly. Certain global settings within the different browsers will impact the different cookie types; therefore, we cannot guarantee that your experience will be the same as if you manage your cookies within our preference centre.

Withdrawing Consent for Cookies

You can change your cookie preferences at any time via the “Manage Preferences” section. To change your cookie consent preferences, all you have to do is select “On” or “Off” for each type of cookie. Your preferences will be stored for no longer than six (6) months. After this period has elapsed, we will ask you to re-affirm your preferences.

Type of Cookies

The cookie categories below provide more information on the different types of cookies we use.

Type

Description

Necessary

 

These cookies are essential in order to enable the website to display and perform as intended. They help you move around the website and use the website’s features.  In addition to ensuring that your browser can optimise the way the web pages are displayed, they also support security of the site and enable access to the secure areas of the website.  Without these cookies, services you have requested, such as online banking and mobile banking, cannot be provided.

Functional

 

These cookies are designed to provide you with a better online experience.  They allow the website to remember choices you make (such as, for example, changes you have made to text size or fonts).  They also allow us to personalise your online experience. Examples of “functional” cookies include cookies that keep track of your progress when completing online application forms, and cookies that enable our web chat service to function. If you decide to disable this type of cookie, the way that your browser reads the website may not be optimised and some content may not display correctly.

Performance Analytics

 

These cookies collect information about how visitors use our website, for example, how often visitors use it and which pages visitors go to most often. We use this information to improve your experience on future visits by making the information you are looking for simpler or easier to find.  These cookies collect summarised information and are not used to identify you personally. 

We use Google Analytics cookies. To find out more about how these cookies are used go to the Google privacy site

Marketing

 

The purpose of marketing cookies and associated technologies is for us and our advertising partners to serve you more relevant advertising messages across the internet, tailored to you and your interests. These cookies are based on uniquely identifying your browser and internet device.  The cookies may be placed on your device when you visit a Permanent TSB website. When these cookies have been placed on your device, they can be recognised by subsequent websites you visit, and this allows those sites to present Permanent TSB advertising to you. While these cookies can track your visits around different websites, the information collected is anonymous. If you do not allow these cookies, you may experience more generic advertising.

You can see a full list of the cookies we use, along with a description of the type, purpose and duration of data storage in the Manage Preferences section.

Further Information

For more information on Cookies, visit www.allaboutcookies.org where you can read up on cookie rules and how to control cookies on your computer.

For more information on how Permanent TSB collects and uses your personal data, and your rights in relation to your personal data please see our Data Protection Notice by clicking here.

Changes to this Notice

This notice may change from time to time. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Cookies Notice. 

Queries or Complaints

If you have any queries or complaints about how we process your data, please contact our Data Protection Officer (‘DPO’), by email at dpo@permanenttsb.ie or in writing to Data Protection Officer, Permanent TSB p.l.c., 56-59 St. Stephen’s Green, Dublin 2.

You also have the right to make a complaint to the Data Protection Commission where you feel that your rights have not been appropriately served by us. Details on how you can submit a complaint are available at dataprotection.ie or by calling +353 (0)761 104 800 or LoCall 1890 25 22 31.

Last updated: September 2020

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