Website Privacy Statement

Permanent tsb or any member of the permanent tsb p.l.c. group of companies will only use any personal information which you provide on the website for the intended purposes of your application for any services offered by permanent tsb together with the facilitation of those services. Any information provided will remain confidential to permanent tsb and its agents or service providers and will be only given in order to facilitate the offering or performance of any services on your behalf. Any information transferred abroad will only be transferred where it is necessary to facilitate the provision of your services.

For more information on how permanent tsb uses your personal data, and your rights in relation to your personal data, please see our Data Protection Notice.


Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Cookies may then be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.

The information we gather through use of cookies may be stored permanently by us. The information remains anonymous and therefore visitors to any site are not identified.

To find out more about Cookies and how we use them, you can read our full Cookie Policy here.

Access to Open24 and Business24

The information which you provide as part of your log in to mobile and tablet banking (e.g. your Open24 number, password and PAN) or any other device permitted by us is not retained when access is gained to our websites. Any information that is gathered in respect of transactions on your accounts is retained by us for the purpose of operating your account and for statistical analysis on an aggregated basis.


Please do not share financial or personal information which could identify you (e.g. full name, address, bank account number) through webchat. If you do provide any personal data, it will be deleted from our database immediately.

Please note: Our webchat agents cannot provide advice or discuss individual financial circumstances on webchat.

For more information on our terms of use please see our Terms and Conditions of Website Use. Live Webchat and Video Chat

Permanent tsb's online web and video chat services enable you to ask questions in real time about our services and products.  In general, we do not collect, or ask to you share, personal data when you engage with our live video or web chat.  If you do provide personal data over the web or video chat, this will be deleted from our database immediately. 

If, however, you wish to book an appointment to discuss our products or services in more detail, we will use the contact details you provide [via the contact form] to arrange the appointment.   In these circumstances, we will delete your contact details within 6 months. 

Personal information

Throughout this website you may have an opportunity to send us information relating to you such as through the "contact us" pages or any other area where you may send e-mails, request brochures, enter contests or respond to any promotions. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by permanent tsb for the purposes for which it was provided by you, for verification purposes and for statistical analysis.

If you wish to find out what personal data permanent tsb holds on you, you can write to:

The Manager
Document Management Control
permanent tsb 
56-59 St. Stephen's Green
Dublin 2

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