Check out our terms and conditions for savings and deposit accounts. Drop by a branch if you have any questions.
Note: This information document applies to you if you have dealt with us at a distance e.g. phone, internet, post, in other words where there is no face to face contact between you and us.
This information is supplied to you in accordance with our obligations under the European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004 (as amended, re-enacted or replaced from time to time). It should be read in conjunction with the terms and conditions applicable to your account as they contain important additional information about who we are, the types of financial services that we offer, our charges and how to make a complaint.
There may be additional costs or taxes payable by you which are not paid by us or imposed by us. Please see our Personal & Business Banking charges brochure, which is available on our website, for full details.
If you enter into the contract with us for a deposit account you may cancel the contract in accordance with the European Communities (Distance Marketing of Consumer Financial Services) Regulations, 2004 within 14 days of the account opening. To cancel you should send an email to us at firstname.lastname@example.org or write or deliver a letter to us addressed to the DMD Unit, permanent tsb, 56/59 St. Stephen’s Green, Dublin 2. The account balance and any accrued interest less Deposit Interest Retention Tax (DIRT) (where applicable), will be forwarded to you by cheque, subject to the account balance being cleared funds. An early withdrawal charge, where it applies will be deducted from the account closing balance. This will only be processed for you when the full account balance consists of cleared funds. If you do not exercise this right to cancel you will remain bound by the contract but you will continue to have the right to cancel as outlined in the next paragraph.
3.1 You may at any time close your account and the balance and any accrued interest less DIRT (where applicable) will be sent to you by cheque subject to the account balance being cleared funds and after deducting any amounts you owe us. An early withdrawal charge where it applies will be deducted from the account closing balance.
3.2 If you fail to adhere to the terms of the account contract we may terminate the contract by giving you at least 2 months notice in writing.
All our dealings with you, and the contract will be governed by the laws of Ireland.
Provided you have given consent, we will retain and use the information provided by you (whether in the application for the Account or otherwise, and whether you open the account or not) and any information relating to the conduct of the Account (including any personal data) for the purposes of processing the application for the Account, managing and administrating the Account, managing and administering the OPEN24 service (where applicable), for targeted marketing campaigns as outlined in Direct Marketing consent, group reporting and analysis and for updating or creating your customer profile, as well as for any other purpose to which you have consented. Agents, sub-contractors or other companies in the permanent tsb Group may process this information on our behalf. We may disclose the information as outlined in the Bank’s ‘Terms & Conditions and Personal & Business banking charges’ booklet for the facility/facilities under Customer Information.
You have the right at any time to request a copy of any "personal data" within the meaning of the Data Protection Act 1988 to 2003 (as amended or re-enacted from time to time) that the Bank holds about you (for which the Bank may charge a small fee) and to have inaccuracies in that information corrected by writing to Data Access Request, Document Management Control, permanent tsb, 56-59 St Stephen’s Green, Dublin 2.
Need help? Our Help and Support section is full of useful information to help you out.
Give us a call, find your nearest branch, or check our opening hours. We're here to help.