Device enrolment is a process that links your customer profile to your smart device (mobile or tablet) which will allow you to provide authentication where necessary.
For your security when accessing your payment account(s) online or completing certain online processes and payments we need to verify that it is you.
This will be done by sending a push notification to your registered device. Push notifications are real-time messages that pop up on your device screen advising you to authenticate certain online activity.
We have recently launched an updated version (10.0) of the personal app. When you access the app or the Business 24 Authenticator app for Business customers for the first time, you will be asked to enrol your smart device (mobile or tablet).
Download the relevant app to a compatible device from your app store by clicking the links below, alternatively you can search the app stores for the following apps:
You need to be a customer registered for Open24.ie or Business24.ie to access our apps. If you are a customer but you haven’t registered for online banking yet, we can set you up by calling 0818 50 24 24 or +353 1 212 4101, Monday to Friday, 9am to 5pm & Saturday to Sunday, 10am to 2pm.
If you already have our app on the device you would like to link your profile to, you may need to manually update our app to the latest version (10.0) through your app store. If you have enabled auto-updates for our app, this update may happen automatically.
Please note that after a period of time it will be a requirement that all app users use the latest version of our app and complete device enrolment, i.e. the old version of the app will no longer be supported and you will not have access to it. Please update your banking app at your earliest convenience to avoid any future disruptions.
Our personal and business banking apps support the following Operating Systems for both mobile and tablet devices.
|
Platform |
Device |
Operating System |
|
iOS |
Any iPhone or iPad |
iOS 13 and above |
|
Android |
Any smartphone or Tablet |
OS 7 and above |
You can update your Operating System by visiting the “Settings” section of your device. On some older devices it may not be possible to update to the required Operating System, in this case you will need to upgrade your device to a model that supports Android 7.0 or iOS 13, whichever is applicable. Alternatively, you will still be able to access Open24 Online Banking via a browser on desktop or laptop or through the browser on your tablet device.
For more information on our apps for mobile and tablet please click here.
When you access the latest version of our personal banking app or Business24 Authenticator app for the first time, you will be asked to enrol your smart device (mobile or tablet).
Once you have enrolled and registered your smart device, this will be the only device you can use to log in to your banking app going forward, i.e. you will not be able to access your app on any other phone or tablet. You can of course change your registered device at any time, but it’s important to note this when selecting your smart device.
Download our app and follow the below steps to set-up your app on your preferred device:
Log in with your Open24 or Business24 number, internet password and 3 random digits from your 6 digit Personal Access Number (PAN).
Register your smart device and confirm by inputting the security code sent via SMS to your device.
Set your permissions to allow push notifications for the PTSB or Business24 Authenticator app.
When completing your smart device enrolment, you will be asked to allow push notifications for the PTSB or Business24 Authenticator app. This allows us to send you real time notifications that pop up on your device screen, advising you to authenticate certain online activity.
Please note, push notifications will only be used for authentication purposes and at your request. We will never send you marketing material or similar via push notifications without first asking for your explicit consent.
Yes, we use push notifications to send you a real time message to your device even when your app is not open, advising you to authenticate certain online activity.
Warning: If you do not grant permissions to receive push notifications you will be restricted from certain online activity such as accessing your payment account(s) or completing certain online processes and payments.
If you have completed device enrolment but have not enabled push notifications you can do this any time through your device settings.
Android:
To turn on notifications, go to your phone settings, go to app or notification settings and locate the PTSB or Business24 Authenticator app and you will see an option to enable or allow notifications.
iOS:
To turn on notifications, go to your phone settings, go to app or notification settings and locate the PTSB or Business24 Authenticator app and you will see an option to enable or allow notifications.
Push notifications will only be used for authentication purposes and at your request. We will never send you marketing material or similar via push notifications without first asking for your explicit consent.
