Payment Service Directive Device Enrolment

Device enrolment is a process that will link your permanent tsb customer profile to your smart device (Mobile or Tablet) which will allow you to provide authentication where necessary.

For your security when accessing your payment account(s) online or completing certain online processes and payments we need to verify that it is you. `

This will be done by sending a push notification to your registered device. Push notifications are real time messages that pop up on your device screen advising you to authenticate certain online activity.

What are the changes?

Shortly, we will launch an updated version of the permanent tsb personal app and release the new Business24 Authenticator app for our Business customers. When you access the latest version of these apps for the first time you will be asked to enrol your smart device (Mobile or Tablet).

Getting Started

Downloading our app

Download the relevant app to a compatible device from your app store by clicking the links below, alternatively you can search the app stores for the following app:

• permanent tsb (Personal Customers)

• (Coming soon) Business24 Authenticator (Business Customers)

You need to be a permanent tsb customer registered for Open24.ie or Business24.ie to access our apps. If you are a customer but you haven’t registered for online banking yet, we can set you up today by calling 0818 50 24 24 or +353 1 212 4101

Updating our app (permanent tsb)

If you already have our permanent tsb app on the device you would like to link to your permanent tsb profile, you need manually update our app to the latest version through your app store. If you have enabled auto-updates for our permanent tsb app, this update may happen automatically.

Please note that after a period of time it will be a requirement that all app users use the latest version of our app and complete device enrolment, i.e. the old version of the app will no longer be supported and you will not be able to use it. Please update your banking app at your earliest convenience to avoid any future disruptions.

App Compatibility

Our new and updated apps support the following Operating Systems for both Mobile and Tablet devices.

You can update your Operating System by visiting the “Settings” section of your device. On some older devices it may not be possible to update to the required Operating System, in this case you will need to upgrade your device to a model that supports Android 6.0 or iOS 11, whichever is applicable. Alternatively, you will still be able to access Open24 via a browser on Desktop or Laptop or through the browser on your Tablet device.

For more information on our Mobile and Tablet apps please click here.

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Enrolling My Device

When you access the latest version of our permanent tsb personal mobile app or Business24 Authenticator app for the first time, you will be asked to enrol your smart device (Mobile or Tablet).

Once you have enrolled and registered your smart device, this will be the only device you can use to log in to your mobile banking app going forward, i.e. you will not be able to access your app on any other phone or tablet. You can of course change your registered device at any time, but it’s important to note this when selecting your smart device.

Step 1:

Login with your existing online banking credentials. This will be either your Open24 or Business24 number, internet password and 3 random digits from your 6 digit Personal Access Number (PAN)

Step 2:

Register your smart device

Step 3:

Set your permissions to allow push notifications for the permanent tsb or Business24 Authenticator app

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Push Notifications

When completing your smart device enrolment, you will be asked to allow push notifications for the permanent tsb or Business24 Authenticator app. Enabling push notifications allow us to send you real time messages that pop up on your device screen advising you to authenticate certain online activity.  

Please note push notifications will only be used for authentication purposes and at your request. We will never send you marketing material or similar via push notifications without first asking for your explicit consent.

Do I need to allow push notifications for the permanent tsb/Business24 Authenticator app?

Yes, we use push notifications to send you a real time message to your device even when your app is not open, advising you to authenticate certain online activity.

I did not enable push notifications or I was not asked to enable push notifications?

If you have completed device enrolment but have not enabled push notifications you can do this any time through your device settings.

Android:
To turn on notifications, go to your phone settings, go to app or notification settings and locate the permanent tsb or Business24 Authenticator app and you will see an option to enable or allow notifications.

iOS:                                           
To turn on notifications, go to your phone settings, go to app or notification settings and locate the permanent tsb or Business24 Authenticator app and you will see an option to enable or allow notifications.

Will permanent tsb use push notifications for any other reason?

No. Push notifications will only be used for authentication purposes and at your request. We will never send you marketing material or similar via push notifications without first asking for your explicit consent.

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