Strong Customer Authentication – Personal Customers
Strong Customer Authentication - Business Customers
Device Enrolment

Strong Customer Authentication – Personal Customers

Q: How do I register for Open24 online banking?

A: To register for Open24 online banking please call our Open24 Team on 1890 837 409 or +353 1 212 4023 Monday to Friday 09:00 – 17:30 (excluding Bank Holidays).

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Q: How do I download the Permanent TSB banking app?

A: Please download the Permanent TSB app from the Google Play Store or Apple App Store. For more information visit our Device Enrolment section.

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Q: How do I register my device on the app?

A: Once you have downloaded and opened the Permanent TSB app, you will be prompted to register your device. Registering your device will link your Permanent TSB customer profile to your device which will then be used to provide authentication where necessary. This will be done by sending a push notification to your registered device. We support iOS version 11 and above on Apple devices and Android version 6 and above on Android devices. If you’re using an older operating system, you can update this by visiting the “Settings” section of your device. 

Please note that only one device can be linked to your profile at any time.

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Q: What are push notifications?

A: Push notifications are messages that pop up on your device screen advising you to authenticate on that device. You can tap the notification and will then be brought to a screen on the app where you will enter 3 digits from your Personal Access Number (PAN).

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Q: Why should I allow push notifications for the Permanent TSB app?

A: When registering your device, please ensure to allow push notifications for the Permanent TSB app. If you do not allow push notifications on your device you will be limited from certain online Permanent TSB services such as accessing your payment account(s) or completing certain online processes and payments. Please note that push notifications will only be used for authentication purposes and we will never send you marketing material without your permission.

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Q: How will Strong Customer Authentication operate?

A: Please visit the Strong Customer Authentication section for more information.

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Q: How do I check that my correct phone number is on Open24 online banking?

A: You can check this by logging on to Open24 online banking and check under “Personal Settings”.

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Q: What happens if I have not provided a mobile phone number or I have not registered for Open24 online banking and created a PAN?

A: You will be unable to complete certain online processes or card payments where Strong Customer Authentication is required as you will have no facility to authenticate when requested.

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Strong Customer Authentication – Business Customers

Q: How do I register for Business24 online banking?

A: To register for Business24 online banking please call our Open24 Team on 1890 837 409 or +353 1 212 4023 Monday to Friday 09:00 – 17:30 (excluding Bank Holidays).

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Q: How will Strong Customer Authentication operate?

A: Please visit the Strong Customer Authentication section for more information.

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Q: How do I check that my correct phone number is on Business24 online banking?

A: You can check this by logging on to Business24 online banking and clicking your account profile name beside the logout button.

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Q: What happens if I have not provided a mobile phone number or I have not registered for Business24 online banking and created a PAN?

A: You will be unable to complete certain online processes or card payments where Strong Customer Authentication is required as you will have no facility to authenticate when requested.

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Q: I have multiple Business24 numbers; how will I know which credentials to use when I am authenticating?

A: The credentials used for authentication will be based on the account you are logged into on Business24.ie. For online card payments the credentials used for authentication will be the Business24 number associated with your card.

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Device Enrolment

Q: Why am I being asked to enrol my device?

A: Device enrolment is a process that will link your permanent tsb customer profile to a smart device (Mobile or Tablet) which will allow you to provide authentication where necessary.

For your security when accessing your payment account(s) online or completing certain online processes and payments we need to verify that it is you.

This will be done by sending a push notification to your registered device to satisfy the requirements of Strong Customer Authentication (SCA) Push notifications are real time messages that pop up on your device screen advising you to authenticate certain online activity.

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Q: Can I enrol more than one device?

A: No, only one device can be linked to your permanent tsb customer profile. You can register a new device, however it will overwrite your existing registered device.  

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Q: What happens if I buy a new phone or want to change to another device?

A: Once you log in to a new device and download our permanent tsb or Business24 Authenticator app you will be prompted to complete device enrolment on the new device. This will overwrite your existing registered device and will link your new device with your customer profile.  For additional support please contact us on 0818 50 24 24  or +353 1 212 4101.

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Q: What happens if my device is lost or stolen?

A: You should notify us immediately by contacting us on 1800 687 687  or +353 1 212 4290

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Q: I have downloaded the latest version of the App; can I choose not to enrol my device?

A: No, once you have downloaded or updated the latest version of our permanent tsb or Business24 Authenticator app you must complete device enrolment to continue using the app. If you have chosen not to update our permanent tsb app you will be able to continue as normal, however after a period of time we will require all app users to use the latest version of our app and complete device enrolment.

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Strong Customer Authentication

Strong Customer Authentication will enhance your safety when online

Overview

A brief overview of what PSD2 is and what it means for you

Device Enrolment

Device Enrolment will provide enhanced security for you while banking online

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