A: To register for Open24 online banking please call our Open24 Team on 0818 837 409 or +353 1 212 4023 Monday to Friday 09:00 – 17:30 (excluding Bank Holidays).
A: Please download the PTSB app from the Google Play Store or Apple App Store. For more information visit our Device Enrolment section.
A: Once you have downloaded and opened the PTSB app, you will be prompted to register your device. Registering your device will link your PTSB customer profile to your device which will then be used to provide authentication where necessary. This will be done by sending a push notification to your registered device. We support iOS version 11 and above on Apple devices and Android version 6 and above on Android devices. If you’re using an older operating system, you can update this by visiting the “Settings” section of your device.
Please note that only one device can be linked to your profile at any time.
A: Push notifications are messages that pop up on your device screen advising you to authenticate on that device. You can tap the notification and will then be brought to a screen on the app where you will enter 3 digits from your Personal Access Number (PAN).
A: When registering your device, please ensure to allow push notifications for the PTSB app. If you do not allow push notifications on your device you will be limited from certain online PTSB services such as accessing your payment account(s) or completing certain online processes and payments. Please note that push notifications will only be used for authentication purposes and we will never send you marketing material without your permission.
A: Please visit the Strong Customer Authentication section for more information.
A: You can check this by logging on to Open24 online banking and check under “Personal Settings”.
A: You will be unable to complete certain online processes or card payments where Strong Customer Authentication is required as you will have no facility to authenticate when requested.
A: To register for Business24 online banking please call our Open24 Team on 0818 837 409 or +353 1 212 4023 Monday to Friday 09:00 – 17:30 (excluding Bank Holidays).
A: Please visit the Strong Customer Authentication section for more information.
A: You can check this by logging on to Business24 online banking and clicking your account profile name beside the logout button.
A: You will be unable to complete certain online processes or card payments where Strong Customer Authentication is required as you will have no facility to authenticate when requested.
A: The credentials used for authentication will be based on the account you are logged into on Business24.ie. For online card payments the credentials used for authentication will be the Business24 number associated with your card.
A: Device enrolment is a process that will link your PTSB customer profile to a smart device (Mobile or Tablet) which will allow you to provide authentication where necessary.
For your security when accessing your payment account(s) online or completing certain online processes and payments we need to verify that it is you.
This will be done by sending a push notification to your registered device to satisfy the requirements of Strong Customer Authentication (SCA) Push notifications are real time messages that pop up on your device screen advising you to authenticate certain online activity.
A: No, only one device can be linked to your PTSB customer profile. You can register a new device, however it will overwrite your existing registered device.
A: Once you log in to a new device and download our PTSB or Business24 Authenticator app you will be prompted to complete device enrolment on the new device. This will overwrite your existing registered device and will link your new device with your customer profile. For additional support please contact us on 0818 50 24 24 or +353 1 212 4101.
A: You should notify us immediately by contacting us on 1800 687 687 or +353 1 212 4290
A: No, once you have downloaded or updated the latest version of our PTSB or Business24 Authenticator app you must complete device enrolment to continue using the app. If you have chosen not to update our PTSB app you will be able to continue as normal, however after a period of time we will require all app users to use the latest version of our app and complete device enrolment.
