Strong Customer Authentication

• What is Strong Customer Authentication (SCA)?
• Types of authentication methods
• Shopping online – app users (push notifications)
• Push notifications support
• Shopping online – non-app users (one-time passcodes)
• One-Time Passcode support
• Authentication for Open24.ie/Business24.ie and Mobile app

What is Strong Customer Authentication (SCA)? 

We have introduced an additional security measure called Strong Customer Authentication (SCA) which further enhances your security when banking online, making online purchases all while reducing the risk of fraud. It won’t restrict current functionality but this additional security step helps keep you safe online.

Strong Customer Authentication (SCA) will apply to Credit and Debit card holders as well as online banking, Mobile banking and in-app banking customers. 

Types of authentication methods

I am an app user

• You will receive a push notification to your registered device and will be asked to authenticate by entering 3 digits from your 6 digit Open24/Business24 Personal Access Number (PAN). 

I am a non app user

• You will be asked to authenticate by entering 3 digits from your 6 digit Open24/Business24 Personal Access Number (PAN).
• You will also be asked to confirm the One Time Passcode sent to your registered mobile number. 

Shopping online – app users (push notifications)

1. Select your mobile number and click "Continue" to proceed. If this number is incorrect, you will need to update your mobile phone number by calling 0818 50 24 24 or +353 1 212 4101
2. You will receive a push notification to your registered device. Selecting the notification will bring you directly to the permanent tsb mobile app, where you will be asked to authenticate your online purchase by entering 3 requested digits from your 6 digit Open24/Business24 Personal Access Number (PAN).
3. Once you have successfully completed authentication on your registered device, you will need to go back to the app or browser where you were making your online payment and click the "Submit" button to proceed. Please don’t click submit before you have authenticated as this may cancel your transaction.

If you're having issues with push notifications please click here.

Push notifications support

If you are a permanent tsb app user, the above process will only work if you have push notifications turned on. Please ensure that notifications are enabled for the permanent tsb mobile app. If push notifications are enabled, but you're still not receiving them, try the following: 

• You may need to delete and reinstall the app to ensure you have the most up to date app version.
• Make sure you are connected to the internet.
• Ensure that Power-Saver and Do-Not-Disturb modes are disabled. 
• For those with OnePlus devices, make sure battery optimisation is deselected for the permanent tsb mobile app. 

Android users: You will need to go to settings > apps > click on the three dots at the top right hand corner > special access > appear on top > go to permanent tsb app from the list > allow all in this section.

iPhone users: You will need to go to settings > go to the permanent tsb app from the list > notifications > banner style should be set to persistent.

Shopping online – non-app users (one-time passcodes)

Depending on the merchant, non-app users may experience two different (but similar) ways to authenticate online purchases. Please see below examples of what to expect when completing SCA for online purchases.

1. Select your mobile number and click "Continue" to proceed.
2. Enter three requested Open24/Business24 PAN digits. For example <6,4,3> in the image below, is requesting PAN digit 6, then PAN digit 4 and finally PAN digit 3. 
3. Enter the 6 digit One Time Passcode sent to your registered device. This One Time Passcode will be sent to you by SMS from the sender PTSB.

One-Time Passcode support

If you are not receiving a one time passcode via SMS, the message could be defaulting into your spam/blocked folder. To unblock, please complete the following:

Android device: Go to messages > click on the three white dots on the right side of the screen > settings > blocked numbers and messages > select blocked messages.

iPhone device: Go to settings > messages > blocked contacts

Talk and Text device: Go to menu > messages > screened messages> remove  

Authentication for Open24.ie/Business24.ie and Mobile app

Open24.ie/Business24.ie (Desktop journeys)

When performing certain transactions such as setting up a new payment or viewing an e-statement on Open24.ie and Business24.ie, you will be asked to complete authentication by using one of the two methods of authentication described above.

Permanent tsb app journeys

When you perform certain transactions on your enrolled device (Mobile or Tablet app) such as viewing transactions over 90 days or viewing an e-statement (Tablet app only) you will be required to re-enter 3 random digits from your 6 digit Personal Access Number (PAN) on your app to confirm that you want to proceed. Please note that you will not receive a push notification, as you will already be using your registered mobile device.

You can see this new step highlighted in the image below: