We have introduced an additional security measure called Strong Customer Authentication (SCA) which further enhances your security when banking online, making online purchases all while reducing the risk of fraud. It won’t restrict current functionality but this additional security step helps keep you safe online.
Strong Customer Authentication (SCA) will apply to Credit and Debit card holders as well as online banking, Mobile banking and in-app banking customers.
I am an app user
I am a non app user
If you're having issues with push notifications please click here.
If you are a permanent tsb app user, the above process will only work if you have push notifications turned on. Please ensure that notifications are enabled for the permanent tsb mobile app. If push notifications are enabled, but you're still not receiving them, try the following:
Android users: You will need to go to settings > apps > click on the three dots at the top right hand corner > special access > appear on top > go to permanent tsb app from the list > allow all in this section.
iPhone users: You will need to go to settings > go to the permanent tsb app from the list > notifications > banner style should be set to persistent.
Depending on the merchant, non-app users may experience two different (but similar) ways to authenticate online purchases. Please see below examples of what to expect when completing SCA for online purchases.
If you are not receiving a one time passcode via SMS, the message could be defaulting into your spam/blocked folder. To unblock, please complete the following:
Android device: Go to messages > click on the three white dots on the right side of the screen > settings > blocked numbers and messages > select blocked messages.
iPhone device: Go to settings > messages > blocked contacts
Talk and Text device: Go to menu > messages > screened messages> remove
Open24.ie/Business24.ie (Desktop journeys)
When performing certain transactions such as setting up a new payment or viewing an e-statement on Open24.ie and Business24.ie, you will be asked to complete authentication by using one of the two methods of authentication described above.
Permanent tsb app journeys
When you perform certain transactions on your enrolled device (Mobile or Tablet app) such as viewing transactions over 90 days or viewing an e-statement (Tablet app only) you will be required to re-enter 3 random digits from your 6 digit Personal Access Number (PAN) on your app to confirm that you want to proceed. Please note that you will not receive a push notification, as you will already be using your registered mobile device.
You can see this new step highlighted in the image below: