4/5 Employees

say that they are proud to work for permanent tsb


employee engagement score

2.3 training days

delivered per employee in 2019

Having An Employee Voice

The Every Voice Counts Employee Engagement survey is conducted at regular intervals and is designed to give our people a collective voice, allowing colleagues to provide feedback on what is working well across the organisation, while identifying areas for future improvement for the year ahead.

With a focus on continuous improvement, each year the Bank focuses on addressing feedback from Every Voice Counts and has a dedicated programme of work in place to support.

Supporting Career Development

Permanent tsb has in place a Career Development Framework (CDF) to support our colleagues’ learning and development on the job. The framework offers the tools and techniques both to support our employees in developing their careers within permanent tsb and to enable the realisation of their full potential.

Investing In Growing Our People

Permanent tsb recognises that both personal and professional training and development of the workforce plays a critical role in delivering the Governing Objective and Vision.

With a clear focus on delivering three key strategies - ‘Learning For Everyone’, ‘Learning For Leaders’ and ‘Talent Management’ - the Bank provides training, education, as well as personal and professional development opportunities, to our colleagues at all levels of the organisation.

Our people are supported both financially and with study leave in order to pursue professional qualifications and to assist in their career development.  We are recognised as approved employers by ACCA, Chartered Accountants Ireland and CIMA and have been recognised at a national level for excellence in learning and development in financial services.

Creating A High Performance Culture

The Bank’s Performance Management Strategy is designed to cultivate an environment in which employees are valued, developed and motivated to use their talents to the best of their ability, empowered to perform at their best, and provided with regular check-ins and feedback. To complement this, the Bank has in place a set of core competencies for all colleagues, relevant to their role within the business. These competencies are aligned to our Organisational Values - Courageous, United, Straightforward, Commercial, and Open – and describe the mind-set and behaviours required for our workforce operating at all levels within the Bank. The competencies are an integral part of our career development framework, supporting our colleagues’ development on the job.

Values In Practice (VIP) Awards

The Bank’s employee recognition programme, the ‘Values In Practice’ or ‘VIP’ Awards, recognise employees from across the organisation that are living the Bank’s Values and are positively impacting the business. Each year, nominations are received from every corner of the business and the short list of nominees are recognised at an awards lunch with the CEO. All finalists are invited to a celebratory evening at which the winners in each Value category are recognised for their outstanding achievement.

Diversity And Inclusion

Permanent tsb is an equal opportunities employer committed to creating a professional environment in which our employees feel valued, included and empowered to succeed in their career, regardless of gender, age, sexual orientation, race, background or life experiences.

In 2018, the Bank launched comprehensive Diversity and Inclusion Strategy. permanent tsb’s Diversity and Inclusion Strategy is designed to support our people while proposing a structured approach to deliver a shift in both mind-set (aligned to our Vision and Values) and process.

Employee Resource Groups

To support the delivery of the Diversity and Inclusion Strategy, the Bank has set up a number of Employee Resource Groups (ERGs), whose aim is to enable employees to join together based on shared characteristics or life experiences. The ERGs help diverse groups obtain a collective voice within the organisation and serve as an organised and established platform that our people can utilise to promote change.

There are currently three ERGs in place – PRISM, permanent tsb’s LGBTQ+ Network, SEEN, a Supportive Empowerment Engagement Network focused on gender balance and a Life Balance and Support Network.

Gender Balance In The Workplace

Permanent tsb is a member of the 30% Club, a group of c.200 Chairs and CEOs committed to better gender balance at all levels of their organisations. The Club’s focus is on gaining visible and practical support for gender balance from business leaders in private, public, state, local and multinational companies as well as other interested groups.

In addition, the Bank continued its participation in Triple FS, an initiative in the Irish Financial Services market supporting gender balance at the senior level. Triple FS stands for ‘Females Fast Forward in Financial Services’ and supports the growth in Financial Services that could be created by increasing gender balance at senior levels of an organisation. It includes a mentoring programme that aims to match high potential women with senior leaders in the sector.

Women In Finance

To support further the work of our Diversity and Inclusion Strategy, permanent tsb were proud to be the headline sponsor of the Women in Finance Conference, the world’s largest conference series dedicated to driving gender diversity in finance. Over two days in September 2019, more than 1,000 people came together in the Convention Centre in Dublin to hear a host of speakers and panel discussions, while discussing and debating Diversity and Inclusion across the financial services sector. Julie O’Neill, Senior Independent Director at the Bank, gave the keynote address to open proceedings. In addition, permanent tsb hosted a workshop on ‘The Power of Choice’ with Sonya Lennon, Founder of Dress for Success Ireland, and Elaine Stephen, Diversity and Inclusion specialist with Business in the Community Ireland. Our CFO, Eamonn Crowley, and HR Director, Ger Mitchell were also part of the discussion.

Employee Benefits, Health And Wellbeing

The wellbeing of our employees throughout all stages of both their career and personal lives is of paramount importance to us. As part of permanent tsb’s investment in employee wellbeing, we offer a range of development, wellbeing, leave and financial benefits to assist and support our people.


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