Our ambition is to be Ireland’s best personal and small business bank. Best doesn’t necessarily mean the biggest, but it does mean the being the best at what we do for both our Personal and Business Banking customers. We are committed to understanding our customers and delivering what matters most to them through every stage of their financial.
*A Relationship Net Promoter Score (RNPS) is a measure of customer advocacy towards a brand and indicates the willingness of a customer to recommend a company’s products or services to others. The question asks customers how likely they are to recommend their bank to friends or family on the basis of their own experience. The range for the scoring is -100 to +100.
For more on our commitment to Championing Small Business and creating a Bank that is fit for the future, please visit page 39 of our Annual Report.
