We are proud to announce that we are the first bank worldwide to add an extra layer of anti-fraud protection to our banking app to further protect our customers (Version 10.2).
This new opt-in feature offers much needed protection against criminals who trick customers into sharing security information by sending deceptive messages with links - something PTSB will never do.
While we can’t completely stop criminals from targeting our customers, this new feature can help prevent some fraudulent activity. This added feature is designed to guard you against criminals who might try to trick you into clicking on harmful links or sharing sensitive details.
When you enable this new feature on your mobile device, any incoming potentially risky texts or fraudulent websites will be identified and flagged to you where they are present on our known fraud list. We encourage you to take advantage of this added layer of security, available to all our customers. For details on how to enable this new service, please see our how to guide below.
Please note: this new feature may appear slightly different on Android and iOS operating systems. These differences are due to the unique characteristics of Android and iOS. We've optimised this feature for each platform to provide the best user experience.
We recommend that you turn captions on while watching the video, as it walks you through each step you need to take in detail.
In some instances, you may have to do an additional step in the Safari settings if this was switched off previously. To do this,
If you are having trouble with the steps above, please refer to our step by step video below.
We recommend that you turn captions on while watching the video as it walks you through each step you need to take in detail.
The functionality is designed to protect you at a device level by allowing your device to make use of our known fraud website data within the PTSB banking app, and at no stage does any of your data leave the device or become accessible by the bank.
Android Device: SMS data is processed securely as part of this functionality. No SMS data is copied or visible to PTSB as part of this functionality, and no data is removed from the device.
Apple Device: No personal data is processed as part of this functionality. No customer activity or data related to this functionality is tracked, stored or processed by PTSB on or off the device.
