Permanent tsb today confirmed it is the latest Irish brand to become JAM Card friendly.
The Just A Minute (JAM) Card is an initiative by the NOW Group, a social enterprise that supports people with learning difficulties and autism. It provides people with communication barriers with a discreet, non-verbal way of asking for a minute of patience when they need it.
JAM Card users will be able to show their JAM Card or app in any permanent tsb branch across Ireland, with staff on hand to ensure they can provide the best service to these customers.
There are more than 75,000 JAM Card users benefiting from JAM Card today.
Maeve Monaghan, CEO of NOW Group, said: Access to financial services is such an important part of all our lives. Ensuring banking is accessible to all customers is vital. We are delighted that permanent tsb has trained their staff to understand how to best support and provide appropriate service to customers, including those with learning difficulties, hidden disabilities and communication barriers. Welcome to the JAM Card Family permanent tsb!’
Patrick Farrell, Director of Retail Banking at permanent tsb, said: “Inclusivity is extremely important to our business and as such we want to ensure our services are accessible for everyone in society. The NOW Group is really leading from the front with the JAM Card initiative and the fantastic work they do to support people with learning difficulties and autism to realise their true potential. The JAM Card is simple but very effective, and we’re delighted to support the NOW Group on this initiative.’
Today’s commitment is the latest in a series of initiatives that permanent tsb have undertaken in recent years to ensure our banking services are accessible for all customers. In 2020, permanent tsb launched a dedicated customer contact centre team specialising in supporting vulnerable customers.