We’re committed to providing our customers with the highest standard of service. If you have a complaint, we want to know! We’ll address the issue as quickly and as fairly as possible.
You can be sure that we will deal with your complaint fairly, courteously and promptly. We’ll log and fully investigate your complaint and we will rectify the situation in as far as we can, so that it doesn’t happen again. If the mistake is ours, we’ll give you an explanation and an apology.
We’ll make every effort to agree a fair and reasonable resolution with you. However, if you are not satisfied with our response please contact our Customer Relations Department at:
You can also email us at CustomerRelationsDepartment@permanenttsb.ie but please remember to send us a contact number if you do.
For general queries please email us on firstname.lastname@example.org.
Please note any correspondence received after 5.30pm will not be actioned until the next working day.
You may refer your complaint to the Financial Services Ombudsman for arbitration.
The Ombudsman is an independent adjudicator whose services are available free of charge to customers who have unresolved complaints with their service provider. The Ombudsman will only become involved after the matter has been processed through the Bank’s internal complaint procedures so it is important that you firstly give us the opportunity to resolve your problem.
The Ombudsman may be contacted at the following address: