Home Insurance Terms and Conditions

Check out our terms and conditions for home insurance. Drop by a branch if you have any questions.

Please click below to read our:

  1. Policy Documents
  2. Terms and Conditions for Home Insurance
  3. Terms of Business
  4. Consumer Distance Sales
  5. Terms and Conditions of Website Use
  6. Privacy and Security
  7. Direct Marketing Consent
  8. Data Protection Policy for Home Insurance

Policy Documents

Home and Contents Cover Policy Document (692KB)
Flexible Cover Policy Document (788KB)


Terms and Conditions

In this section, references to ‘Us’ and ‘We’ refer to both permanent tsb p.l.c. ('permanent tsb') and Allianz p.l.c. (‘Allianz’).

This Website is for use by residents of Ireland who are 18 years and over.

If you encounter any difficulty or delay in the use of our Website, in communicating with us by e-mail or availing in any way of any of our services, we would appreciate your drawing this to our attention and we assure you that we will make every reasonable effort to rectify such problems.

permanent tsb of 56/59 St. Stephens Green, Dublin 2, Ireland, is the owner of this website.

Acknowledgement Your use of this Website and its services is an acknowledgement and acceptance by you that you have read and understood all disclaimers, notices and instructions, including these Terms and Conditions, Data Protection policy and Terms of Business as set out or referred to in this Website. By using this website you agree to be legally bound by and act strictly in accordance with these Terms and Conditions and by all other applicable provisions. If you disagree with these Terms and Conditions and/or with any other of the applicable provisions, you are not permitted to, and agree not to, use this website.

Exclusive Distribution Channel This website is the exclusive distribution channel of permanent tsb personal lines insurance products and services over the internet. permanent tsb is authorised to sell Allianz Home Insurance products over the internet. permanent tsb does not authorise any other websites to sell any permanent tsb Home Insurance products and services or to provide information relating to insurance quotations, details about the level of cover available, costs etc.

Acceptable Use Policy This Website provides quotations for personal use only and any quotation or insurance purchase must relate to a property which you own or live in. This Website must not be used for the creation or transmission of any other data and information relating to the permanent tsb / Allianz products must not be collected for any commercial purposes. Inappropriate use may be subject to legal action. Use of this website for any purpose other than the aforementioned private, non-commercial purposes is prohibited. In particular, use of any automated system or software to extract any information, data, materials, and concepts, including insurance quotations, cover details and prices from this website for display on any other website ("screen scraping") is prohibited. It is expressly forbidden to use this website to provide permanent tsb insurance quotes or details about any Allianz Product to others on a commercial basis without first obtaining the written approval of permanent tsb / Allianz.

Quotations All quotations and any acceptance of your application for original cover are subject to your making full and complete disclosure to permanent tsb, including disclosure of all convictions, disqualifications, endorsements or pending prosecutions or any other matter materially affecting our assessment of risk, and to your providing permanent tsb with accurate and complete information. Unless otherwise stated, all quotations are inclusive of levies, and premium taxes.

No Offer Quotations obtained from this Website are not an offer capable of acceptance; your application for cover through the Website constitutes an offer to permanent tsb. Such quotations are indicative only, are not binding and are subject to alteration without notice.

Policy The precise terms and conditions of any cover Allianz may agree to give you will be as set out in your Allianz p.l.c. policy of insurance, subject to amendment by endorsement or other appropriate variation. You are invited to review our standard policy, which is available elsewhere on this Website and in hard copy on request.

Modification of Terms We reserve the right to change the terms of use or policies regarding the use of this Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

General We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to Us in writing. The section titles in the terms of use are solely used for convenience of reference and have no legal or contractual significance.

No Liability permanent tsb accepts no liability or responsibility for any failure, delay or problem in the use of, or communication through this Website, it being accepted by you that such use and communication may be subject to errors and delays which may be difficult to identify and to rectify. This Website and its services have been introduced for the convenience of potential customers but the usual reservations in relation to an evolving and developing technology apply. Therefore, reasonable common sense and prudence should be exercised in the use of this Website and its services.

Copyright All information, data, materials, and concepts, including insurance quotes, insurance policy details, and prices on or comprised in this Website are exclusively owned by and subject to the copyright and other intellectual property rights of Allianz. They may not be separately represented or reproduced. You are not authorised to alter or attempt to alter or vary any information, material or concepts on or comprised in this Website or to access or use this Website other than for the purpose of making legitimate use of the services offered on this Website. You are not authorised to add our Website in any manner as a link to any other website. You may use the information, data, materials and concepts including insurance quotations, insurance policy details, and prices contained on this website only as strictly required for your permitted personal, non-commercial purposes as described in the aforementioned acceptable use policy. Any other use and/or reproduction of the information, data, materials and concepts including insurance quotes, insurance policies, cover details and prices contained on this website, without prior written consent of permanent tsb and Allianz is prohibited and will constitute a breach of these Terms and Conditions and may also infringe permanent tsb's and Allianz's intellectual property rights.

Website Conduct You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage of this Website, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of permanent tsb and Allianz p.l.c.. Any copying, transmission or re-transmission of the same requires our prior written approval.

Website Advertising We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom. Certain hyperlinks or referenced third party websites on this website may for your convenience forward you or enable you to access such third party websites. Their content has not been investigated or analysed by us and we do not warrant the adequacy accuracy reliability or completeness of any information on the hyperlinked or referenced websites and expressly disclaim any liability for any and all of their purpose and content. By accessing this website you also agree to abide by the proprietary guidelines set forth at any third party website accessed or hyperlinked to through this website. 

Disclaimer Whilst all reasonable care has been taken to ensure the accuracy of this Website, permanent tsb does not make any warranties or representations as to the accuracy, completeness or reliability of the information within or accessible through this Website nor does permanent tsb necessarily endorse, sponsor or approve any material within or accessible from this Website. permanent tsb assumes no responsibility for any unauthorised alteration of, modification to, or use of any of the information or data in or accessible through this Website by any other party. permanent tsb does not accept any liability of any nature whatsoever or howsoever arising from or in respect of either the content of or the use or exploitation by any party of this Website or any of the data or information contained in or accessible from this Website, nor does permanent tsb warrant or represent that any third parties who may provide permanent tsb with information for dissemination on or through this Website, accept any such liability. Unless stated otherwise, all data and information in or accessible from this Website is copyright and the intellectual property of Allianz p.l.c. whose authority must be obtained for any reproduction, or for the linking of, this Website to any other site.

Limitation of Liability To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall We be liable to you or any other person for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, or any material or data sent or received or not sent or received.

Proprietary Rights to Content You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by Us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Termination We may terminate the Website with or without cause at any time and effective immediately. In addition, we in our sole discretion, may terminate access to and use of the Website for violation of the letter or spirit of these terms and conditions.

Applicable Law and Jurisdiction Information appearing on this Website, including access to information relating to insurance quotations, details about the level of cover available, costs etc., is provided in accordance with and subject to the laws of Ireland. In the event of any disputes all parties shall be bound exclusively by the jurisdiction of the courts of Ireland.

Terms of Business

Terms of Business (88KB)


Consumer Distance Sales

NOTE: This information document applies to you if you have dealt with us at a distance (e.g. phone, internet, post). In other words, where there is no face-to-face contact between you and us.

This information is supplied to you in accordance with our obligations under the European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004.

Your insurer. The underwriter of your Home insurance is Allianz p.l.c., having its registered office at Allianz House, Elmpark, Merrion Road, Dublin 4,companies registration office No. 143108. Vat no 4887986M. Contact details are: telephone: +353 1 6133912 fax: +353 1 6133647 and email: ilp@allianz.ie

Regulatory Status. Allianz p.l.c. is regulated by the Central Bank of Ireland.

Main business. Allianz p.l.c. is a non-life insurance undertaking which underwrites personal, commercial, education, religious and social insurance products.

How we charge. Allianz plc has appointed permanent tsb as a Single Agency Intermediary with Allianz plc for the sale of home insurance. Our normal remuneration is in the form of commission from the insurance undertaking with whom the business is placed.

Default. Non-payment of your premium or part thereof or breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled.

Language. Your policy and all communications with you or by you to us will be in English.

Compensation. Please note that in the event of Allianz being unable to pay a claim, you may be entitled to compensation from the Insurance Compensation Fund in Ireland.

Right of Withdrawal. You have the right to withdraw from this policy, provided you have not made a total loss claim, within 14 days of the latest of:

  1. the starting date of cover, or
  2. the date on which you receive the full terms and conditions of your Policy.

Withdrawal effectively means that no policy was ever in place, and you may exercise this right by notice in writing to Allianz at the address given above, quoting your policy number. Should you exercise this right Allianz will refund you any part of your premium you have paid.

Governing law. Notwithstanding the provisions of Arbitration within the Policy, the Irish courts will have jurisdiction to hear any dispute. The laws of Ireland will apply to your policy.

Policy Alteration, Additional and Return Premiums. When you make an alteration to your policy Allianz will re-calculate your premium, which may result in an additional premium due to Allianz, or a return premium due to you. If the alteration to the policy results in an additional premium due to Allianz, or a refund due to you Allianz will only charge or refund such premium provided this amount is greater than or equal to €25 plus applicable Government Levy.

Alteration to terms and conditions. In the event of a claim you may be advised , at the time of your next renewal, of altered policy terms and conditions which increase your premium and/or excess, and/or reduce cover.

Complaints. We aim to deliver the very highest standards of customer care. If you have any enquiry or complaint, please contact, with your policy/quote number and details: Head of Customer Services, Allianz, Allianz House, Elmpark, Merrion Road, Dublin 4. +353 1 6133000 (tel), info@allianz.ie. If your complaint is not resolved to your satisfaction and you remain dissatisfied with our final response to your complaint you can refer your complaint to:

  1. The Financial Services Ombudsman Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. 1890-882090 (locall), +353 1 6620899 (tel), +353 1 6620890 (fax), email - enquiries@financialombudsman.ie website – https://www.fspo.ie/ and/or
  2. Insurance Ireland, Insurance Centre, 5 Harbourmaster Place, IFSC, Dublin 1, DO1 E7E8. +353 1 676 1820 (tel), +353 1 676 1943 (fax), email – info@insuranceireland.eu, website- www.insuranceireland.eu

The Financial Services Ombudsman will examine complaints from all customers, except limited companies with a turnover of €3 million and above.

Terms and Conditions of Website Use

Terms and Conditions of Website Use are available here.

Privacy and Security

Privacy and Security information is available here.

Direct Marketing Consent

Provided you have given consent, information provided by you (whether in the application for an Account or otherwise) and any information relating to the conduct of your Account(s) may be used by us to: (i) transmit to you information relating to other products, services, special offers, promotions, competitions run by us or other companies in the permanent tsb Group ("Group" means the permanent tsb Group, a financial services group principally comprised of banking companies) or (ii) provide such information to other companies in permanent tsb Group so that they can transmit to you details of their products, services, special offers, promotions and competitions.

The fact that you choose not to receive such information will not affect your application for the policy, but remember permanent tsb p.l.c. will not be able to notify you of other products and services, special offers and promotions and competitions. If you later decide you would like to receive or discontinue receiving this information you can write to FREEPOST F4940, Quality Assurance (Direct Marketing), permanent tsb p.l.c., 56-59 St Stephen’s Green, Dublin 2

Data Protection Policy for Home Insurance

In this section, references to ‘Us’ and ‘We’ refer to permanent tsb p.l.c. ('permanent tsb') and Allianz p.l.c. (‘Allianz’). In these statements references to information include personal data and information given by you to Us, whether in your Proposal or via Statement of Fact when arranging your insurance with Us or when requesting a quote, on any claim form you submit to Us or otherwise, any information We may collect in connection with any product or service We provide, information made available about you disclosed to Us by another party in connection with the transfer to Us of such party’s rights and duties to you under any other insurance arrangements.

Allianz p.l.c. is a member of the Allianz Group, and shall be the data controller in respect of all such information. References to We and Us in these statements and consents shall be construed accordingly.

Uses. Information you supply may be used for the purposes of insurance administration (including underwriting, processing, claims handling, reinsurance and fraud prevention) by Us, our agents, our reinsurers – and any intermediary acting for you. In assessing any claims made, We may make such enquiries as We may consider reasonably necessary, including checks against publicly available information such as electoral roll, court judgements, bankruptcy or repossessions.

Disclosure. We may share with our agents and service providers, members of the Allianz Group and members of the permanent tsb Group (‘Group’ means the permanent tsb Group a financial services group principally comprising life assurance, banking and personal finance companies), other insurers and their agents, any intermediary acting for you, and recognised trade, governing, and regulatory bodies (of which We are a member or by which We are governed), information We hold about you and your claims history. This includes Insurance Link, the Irish Insurance Federation’s Anti-Fraud claims matching database. We may in certain circumstances use private investigators to investigate a claim.

Sensitive Data. We may need to collect sensitive data relating to you (such as medical or health records or conditions, convictions etc.) in order to assess the terms of insurance We issue/arrange or to administer claims which arise. By providing Us with your information you signify your specific consent to such information being used, processed and disclosed by Us, our agents and other insurers for the purposes of insurance administration (including underwriting, processing, claims handling, reinsurance and fraud prevention).

Retention. We will not retain your data for longer than is necessary for the purposes for which it is obtained. If you provide personal data to Us and you do not become an insured We will not retain your data for longer than 15 months from the date of collection unless you have not objected to direct marketing purposes (as detailed earlier in these Data Protection Statements).

Consent. By providing Us with your information you consent to all of your information being used, processed, disclosed and retained for the purposes of insurance administration (including underwriting, processing, claims handling, reinsurance and fraud prevention).

Representation. You warrant and represent to Us that in respect of any personal data of any data subject which you provide to Us, you have the authority of that data subject to disclose such data to Us on these terms and conditions and for all the purposes herein set out and to give the consents set out above on behalf of each such data subject, and accordingly, all references in these statements to 'you' or 'your' shall be deemed to include any such data subject.

Access. You have the right to update, rectify, request and receive a copy of your personal data. Should you wish to exercise this right, you should write to us at, permanent tsb Home Insurance Services, Allianz House, Elmpark, Merrion Road, Dublin 4, for the attention of the Data Protection Officer. A fee of €6.35 is chargeable and cheques should be made payable to Allianz.

Calls may be recorded or monitored.

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