Personal Loan Repayment Difficulties


Our commitment

We understand that due to a number of reasons, falling behind on your repayments can happen.

Our commitment is that we will work with you to try to find a way to help make your repayments a little more manageable. So if you are in arrears, or worried that you soon might be, talk to us before a small problem becomes a big one.

Contact us 

It is really important that you get in contact with us as early as possible if you’re concerned. This will give us both the best chance to work together on a solution.

You can call us directly on 1800 855 010 or +353 21 601 3800. Lines are open Monday to Friday, 9am - 8pm (excluding bank holidays) and Saturdays 9am - 1pm.

You may wish to contact the Money Advice & Budgeting Service (MABS). It is a national, free, confidential and independent service for people in debt or in financial difficulty. Contact 0761 07 2000 (Monday to Friday 9am - 8pm), or visit their website at www.mabs.ie.

What fees and charges could I face?

We may impose a charge of 1% per month (minimum €1.25) on the amount of the arrears, which will be debited and compounded in the same manner as the interest charge.

Missed repayments may be recorded on your Irish Credit Bureau (ICB) profile and may affect your ability to borrow in the future.

How can I avoid these fees and charges?

  • You will avoid these charges by keeping your repayments up to date. If you are having difficulties doing this call us on 1800 855 010 or +353 21 601 3800– we want to help.
  • You can check your balance online and over the phone through Open24 on 1890 500 121 or +353 1 2124101. Lines are open Monday to Friday 8am - 10pm (except Bank Holidays) and Saturdays & Sundays 10am - 5pm.

For Small to Medium Enterprises (SME) which are experiencing repayment difficulties, please read our Guide for Small to Medium Enterprises facing financial difficulties (469KB)

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