Our most important feedback comes from you, the customer. Your comments and feedback enable us to build a better banking experience for you.
Before you complete our Online Complaint Form, we ask that you consider if any of the below links may help resolve your query.
To order eStatements online, you first need to register. Find out how to order eStatements through the PTSB mobile app and Open24.
To order duplicate statements please call 0818 50 24 24.
Order eStatementsLooking to set up your Open24 Online Banking? Find out how to register with our step by step guide.
If you have been a victim of fraud or if you would like to report suspicious fraudulent activity, please call our fraud department on +353 (1) 669 5851.
Lines are open 24 hours a day 7 days a week.
Get protectedIf you are unable to find a solution, please use our Online Complaint Form. We'll make every effort to agree a fair and reasonable resolution with you.
If you complete our online complaints form, you can be assured that we will deal with your complaint fairly, courteously and promptly. Your complaint will be logged and investigated as quickly as possible. We will look at all the facts of your complaint and all issues raised on the basis of all the evidence available to us and determine a fair and reasonable outcome.
Your satisfaction is very important to us and we welcome the opportunity to discuss the matter with you again if you feel that our response to your complaint does not sufficiently address this matter for you.
To reopen your complaint, please call us on 0818 818 700 or contact us on the address on your Final Response Letter. We would be happy to look into this for you again.
If you remain dissatisfied with our response, you may refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) who will seek to resolve it through mediation or through investigation and adjudication. Information about the services provided by the FSPO is available on their website.
Complaints to the FSPO can be made online through their Website www.fspo.ie. If you have any queries about making a complaint, they can be contacted by email to info@fspo.ie or by telephone +353 1 567 7000.
Find out more information on how to make a complaint to the FSPO.
