We have compiled some Frequently Asked Questions below that provide information about the 25 branch locations we have acquired from Ulster Bank, when they will close for works and when they will re-open as a PTSB branch.
It’s important to note if you are an Ulster Bank customer and your local branch location has been acquired by PTSB that Current Accounts, Deposit/Savings Accounts, Credit Cards, personal loans or any other transactional products, will not transfer to PTSB. Customers are required to take action and find a new provider.
PTSB has acquired 25 branch locations from Ulster Bank. Click here for the list of branch locations acquired .
PTSB acquired the first 12 Ulster Bank branches on 7 January 2023 and the remaining 13 branch locations on the 14 January 2023. Click here for a full list of the 25 branches acquired, along with when they will re-open as a PTSB branch.
The majority of branches will be closed for a two-week period as we complete refurbishment works but this time period may vary from branch to branch. Please click here to find the list of 25 branch locations that PTSB has acquired and when they will re-open as a PTSB branch.
We're committed to supporting customers as we transition the former 25 Ulster Bank branch locations to PTSB branches. While we’re completing refurbishment works to transform the branches, our Open24 internet and telephone banking service continues to be available. We also have mobile branches visiting communities across Ireland, please click here for schedule information, or you can locate your nearest PTSB using our handy Branch Locator.
It is important to note that your Current Account will not automatically transfer to PTSB and as Ulster Bank are exiting the Irish market, you will need to take action to switch your Current Account. PTSB welcomes the opportunity to look after all of your everyday banking needs. Click here to find out more about our Current Account opening and switching process .
Once PTSB re-opens the 25 branch locations as PTSB branches, only PTSB accounts can be transacted on in those locations.
As Ulster Bank are exiting the Irish market, it is important for you to take action to switch account types such as Current Accounts, Savings / Deposit Accounts, Overdrafts and Credit Cards. PTSB welcomes the opportunity to look after all of your everyday banking needs. Find out more about the reasons to join us here.
Yes, PTSB welcomes the opportunity to look after all of your everyday banking needs. Find out more about the reasons to join us here.
Our nationwide network of branches offer automated cash facilities, a range of digital banking options, and appointments with our experienced team in-branch who are there to support you through your financial decisions. Find out more about our Branch Banking Services here. Visit our Find a Branch page if you're looking for the location of a branch or ATM and for branch contact information.
Once re-opened as PTSB branches, the opening hours for the 25 branches will be in line with our standard branch opening hours. Our standard branch opening hours are from 10.00 am – 5.00 pm, Monday to Friday*, including lunch hours. Cash desks in full-service branches are open from 10.00 am – 3.00 pm, Monday to Friday*. Visit our Find a Branch page if you're looking for the location of a branch or ATM and for branch contact information.
*excluding public holidays
PTSB currently operates in the Republic of Ireland and at present has no affiliation to any other banks in Northern Ireland.
No, only PTSB accounts can be facilitated at PTSB branches. Please contact Ulster Bank should you have any queries regarding closing your Ulster Bank accounts.
You can locate your nearest PTSB branch using our handy Branch Locator.
The maximum amount that can be withdrawn, without prior notice, at a branch location with a cash desk facility is €5000 per day. If you wish to withdraw more than this amount then 24 hours’ notice needs to be given. For a listing of our branches which operate cash desks, please click here.
Customers can also withdraw up to €1500 per day using the Self-Service Banking Machines on site and an additional €700 per day using an external ATM.
Our Community (cash desk) branches offer a facility whereby you can drop off a business lodgement which will be processed by staff later in the day. For a listing of our branches which operate cash desks, please click here.
All our branch locations have Self-Service Banking Machines on site where customers can make lodgements during business hours.
