Under the Criminal Justice (Money Laundering & Terrorist Financing) Acts 2010 & 2013, all banks, including permanent tsb are required by law to collect documentation to verify our customers’ identity and their residential address. 

In order to comply with this requirement, we have written to all customers from whom we require up-to-date documentation to ask that they provide the relevant documents. If you receive one of these letters, it is very important that you provide the Photo ID & Proof of Address required.  

The documentation may be provided to us by one of the following two ways, whichever you consider most convenient.

Option 1

Post copies of the documentation to permanent tsb using the enclosed prepaid envelope received with your letter. (Please note that the pre-paid envelope can only be used within the Republic of Ireland). Please enclose this letter with the documents.

If you do not receive a letter but you have moved house or not provided ID and address documentation to the bank within the last few years, you can post your documents to the following address: DVU Section, permanent tsb, 56-59 St Stephen’s Green, Dublin 2. Please enclose a note with your name and address and request that your identity documentation be updated. 

Or 

Option 2

Call into your local permanent tsb branch with the original documentation.

Please note: Where we cannot obtain the necessary documentation from a customer, we are required by law to cease providing services and ultimately, to discontinue the business relationship which would mean having to close accounts. In order to avoid this unfortunate scenario, we would greatly appreciate your co-operation with this request.

If you have any queries or seek any clarification in relation to this please contact us on1890 500 170 or +353 1 215 1357. Lines are open 8am to 10pm Monday to Friday and 10am to 5pm on Saturday and Sunday.

List of Acceptable Items

Please provide one document from each of the following lists  

Please note: If using the postal option, please send a copy of the documents. Please note that the prepaid envelope can only be used within the Republic of Ireland. If you’re calling into a branch, please bring the original documents and we will copy them for you.

Relevant Documentation (Photo ID and Proof of Address required):

Acceptable Photo ID: (Must include a photograph). Please provide one of the following:
  • Current valid Passport or
  • Current valid EU Driver’s Licence or
  • Current valid EU National ID Card

Where you do not have any of the above documents, please contact your local permanent tsb branch to discuss what form of acceptable Photo ID you can provide or call the number below.

AND

Acceptable Proof of Address, please provide one of the following:
  • Your letter from permanent tsb (provided it accurately lists your current residential address)
  • Utility Bill (e.g. Gas, Electric, Phone, Refuse Collection, TV etc.)
  • Account Statement from a Financial Institution (e.g. Bank, Building Society, An Post, Credit Union etc.)
  • Correspondence from the Revenue Commissioners.
  • Other: Motor/Home Insurance Statements, NCT Letters, e-Flow Statements etc.

The document you provide as proof of address must list your full name, your current residential address and be dated within the past 6 months.

If you have any queries or seek any clarification in relation to this please contact us on 1890 500 170 or +353 1 215 1357. Lines are open 8am to 10pm Monday to Friday and 10am to 5pm on Saturday and Sunday.

Important Information: Remember, permanent tsb will never email or text you with offers containing links or attachments. If you ever get an email, text message or pop-up purporting to be from permanent tsb with any of these please contact us on 1890 500 121 or +353 1 212 4101.

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