Permanent tsb customers have been receiving text messages and phone calls claiming to be from permanent tsb. These messages contain links such as www.ptsbonline-update.com, which lead targeted customers to a replicated Open24.ie website where they are asked to divulge their banking credentials. Some customers are also receiving follow up calls purporting to be from permanent tsb requesting them to provide a one time passcode which criminals then use to remove funds from your account.
Image of text messages claiming to be from permanent tsb.
Permanent tsb will never provide website links (URLs) when communicating with our customers. It is also advised that customers keep a record of all permanent tsb websites and links in order to avoid falling victim of phishing sites. Our main websites are as follows (with fake link comparisons):
Real link: www.permanenttsb.ie - Fake link: www.ptsb-bank.com
Real link: www.Open24.ie - Fake link: www.Open24-banking.com
Real link: www.Business24.ie - Fake link: www.PermanenttsbBusiness24.com
Real link: www.Broker24.ie - Fake link: www.ptsb-Broker24.com
Permanent tsb will never attach bare URLS to text messages(such as www.example.com). Instead, we will always hyperlink the text. Please also note that the URL in the above message reads ".com". All of permanent tsb websites use ".ie".