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Before you start  |  Step by step guide  |  FAQs  |  Move other products

Before you start

Before switching your Current Account to permanent tsb, the first step is to open a Current Account and register for Open24 online banking. 

You can apply for permanent tsb’s award-winning Explore Account by downloading the permanent tsb app and selecting the “Current Account Application” icon and following the instructions.

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Already have a Current Account with us? 

Great! If you already have a Current Account you can use this for your switch, you do not need to set up another Current Account.

Documents you will need to open your Current Account

In order to keep things official, there are just a few documents we will need from you.

  • ID verification, like your passport
  • Address verification, such as a utility bill
  • Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s).

Find out more about the documents required to open a Current Account here

Why do I need to provide these documents? 

Before we can open a Current Account for you we have to ask you for documents to prove who you are and where you live. To make your in-app application as quick and easy as possible make sure you are uploading acceptable documents by referring to this list

A step by step guide

Step 1: Move funds

Move funds to your new Current Account. Once your new account is open, you can lodge money, either as an Electronic Funds Transfer (EFT) or at a permanent tsb branch.

Top Tip:

Your old account should be in credit when you are closing it to ensure there are enough funds to cover any upcoming payments and meet any fees or charges that might be due.

You should choose a time to move when there is the least activity on your account, (that is, when there is the least amount of incoming credits, Direct Debit and Standing Orders). This is usually at the end of the month. See our FAQs for more information.

Step 2: Swap incoming & outgoing payments
Move your salary and other regular payments to your new account
  • If you are employed, you must inform your employer as soon as possible of your new account details by providing them with your permanent tsb BIC and IBAN details.
  • You should also make sure that any other regular credits that are made to you go into your new account (such as child benefit, maintenance payments, pensions or share dividends).
  • If your employer or another organisation wants written confirmation of your new account details, you can complete and send them a Credit Transfer Request Form.
Top tip:

You'll find your BIC and IBAN details when you log into your Open24 online banking.


Review outgoing payments

Review your recent statements from your “old” bank and identify all regular outgoing payments that you need to update with your new account details. Some of these payments could be:

  • Mortgage repayments
  • Rent
  • Utility bills
Set up Standing Orders and payees

Set up all new Standing Order and payees quickly using Open24 online banking. You will have to complete this on a desktop.

Direct Debits and Recurring Debit Card Payments

Contact any companies you pay by Direct Debit to update your new account details

Update any subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new permanent tsb Visa Debit card details.

Top Tip:

Use our handy list of common Originators to contact companies you have Direct Debits with to update your new account details.

Step 3: Close your old account and transfer remaining balance
Close your old account

Now that you’ve let everyone know that you’re moving your Current Account, it’s time to close your old account and start making the most of your new permanent tsb account.

Transfer remaining balance

Don’t forget to transfer any remaining balance from your old account to your new account.

Need some help?

Switch your Current Account with the help of our switch team.

Switch team
Need to move a Joint Account?
  • If you are looking to open a new joint Current Account, you have to book an appointment in branch and one of our team will help guide you through the process.
  • You will both need to attend the appointment and each of you will have to bring required proof of photo ID and proof of address to complete the application, and your mobile device to register for Open24 Online banking.

Call us on 0818 837 408 or 01 212 4022 to book an appointment.

Frequently Asked Questions

How do I pick when to start moving my account?

When your new account is up and running, review your old bank account and look for a time on your account that has the least amount of activity i.e. a period where there is no Salary, Other Credits, Standing Orders or Direct Debits. This is normally towards the end of the month.

This will allow you time to complete Steps 1 -3 above.

I don’t have a clear date available to start moving my account, what should I do?

If there are payments going out of your account throughout the month and there are no clear dates to start moving your account, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debits
  • Contact your Direct Debit provider to see if they can change the Direct Debit to a different date to ensure you do not miss a payment; or
  • Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due. You will then need to set up a new DD mandate with the company for any future payments from your new permanent tsb account. 

Please note: This option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Orders
  • Amend the date the SO is due to be debited from your old account.
  • Cancel the SO and make a manual payment. You can then set up a new SO on your new permanent tsb account through Open24 online banking on desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

How do I set up Apple Pay?

Getting set up is simple, click here for the steps on how to add your new card to Apple Pay.

How do I set up Google Pay?

How you set up Google Pay on your new card is outlined here

What is Open24 and why do I have to register?

Open24 is the name of our online banking service. You can access your online banking on desktop at Open24.ie or by logging in on your mobile phone via the permanent tsb app.

You can view your balance, recent transactions and so much more. Our Online Banking page will provide you with more information.

When you open your account in-app, once it is active you will receive a text to prompt you to return to the app and complete your registration.

Otherwise, when you receive your Visa Debit card give us a call on 0818 50 24 24 or +353 1 212 4101 and we’ll set you up on Open24.

View more FAQs


Move other products

Credit Card

Apply for a Credit Card and transfer your balance from your existing Credit Card to permanent tsb.

Savings & Deposits

Looking for Savings and Deposit account options? We have a range of products available to suit your needs.

The Explore Account is our digital Current Account making everyday banking rewarding and easy with things like:

  • Flat monthly fee for maintaining the account
  • No day-to-day transaction or contactless fees
  • Apple pay and Google pay
Learn more about the Explore Account
Help and Support

Whatever your questions, we'll do our best to help you find the answers.

Need help?

Watched our video & read our FAQs and still need help?

If you need to talk to someone about your switch, please call us on 0818 502 424.

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