A number of smishing (text) scams are in circulation with various messages and calls to action. See following example:

"PTSB: Your Open24 account will be put on hold due to a breach of our terms and conditions. To restore visit support-ptsb.com urgent action needed. Reference: #insert number"

How to spot fake/fraudulent links

Permanent tsb will never provide website links (URLs) when communicating with our customers. It is also advised that customers keep a record of all permanent tsb websites and links in order to avoid falling victim of phishing sites. Our main websites are as follows (with fake link comparisons):

Real link: www.permanenttsb.ie - Fake link: www.ptsb-bank.com
Real link: www.Open24.ie - Fake link: www.Open24-banking.com
Real link: www.Business24.ie - Fake link: www.PermanenttsbBusiness24.com
Real link: www.Broker24.ie - Fake link: www.ptsb-Broker24.com

Permanent tsb will never attach bare URLS to text messages(such as www.example.com). Instead, we will always hyperlink the text. Please also note that the URL in the above message reads ".com". All of permanent tsb websites use ".ie".

What should you do if you receive suspicious SMS?

  • Do not click on the link that is in the SMS.
  • Do not divulge any credit/debit card/account log-on information.
  • Do not respond to the message.
  • Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding
  • If you have already clicked the link and/or sent your details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you.
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