We have compiled some Frequently Asked Questions below that will help you get more informed about what it means to be a permanent tsb Mortgage Loan customer. Please select the most relevant FAQ section in the box below that relates to your specific query.
Help and Support | Loan Application in Progress | Making Payments on your Loan | Managing Your Loan | Products & Services that impact my Loan | Your Loan Transfer | Your Mortgage Rate
Help and Support FAQs
If you have any questions about your Mortgage, you can contact the Mortgage Operations Department on 0818 200 120 or 061 232 717, Monday to Friday, 9am to 5pm (excluding Bank Holidays) or write to Mortgage Operations Department, PO Box 13505, Shannon, Co. Clare.
permanent tsb is now your new Mortgage lender, so any support you need regarding financial difficulty should be directed to our Arrears Support Unit. We are committed to assisting you with meeting your Mortgage payments. If you are experiencing or anticipating financial difficulties or arrears, please contact us to discuss your loan on the following contact details.
Telephone: 0818 200 120 or 061 232 717. Open Monday to Friday 8:45am to 6pm (excluding Bank Holidays).
Postal Address: Arrears Support Unit, PO Box 13505, Shannon, Co. Clare.
We want to assure our customers that regardless of your circumstances, your financial wellbeing is our utmost priority. As your loan has now moved to permanent tsb, you or someone you have nominated as a third party might want to talk to us about any additional care or support you will require. Find out more about our Enhanced Customer Support here.
Should you wish to make a complaint simply:
If you have an unresolved complaint with Ulster Bank or an open FSPO complaint at or after the transfer date the handling and resolution if this will remain with Ulster Bank. These queries should be directed to Ulster Bank on 1800 200 162 or on +353 1 709 2042 if calling from abroad.
If you have an unresolved complaint with Ulster Bank, or an open FSPO complaint on or after the transfer date, the handling and resolution of this complaint will remain with Ulster Bank. Ulster Bank will be in touch with you to follow-up on this complaint. Please note permanent tsb cannot resolve and discuss any open complaints or FSPO cases you have with Ulster Bank, so any queries should be directed to Ulster Bank on 1800 200 162 or on +353 1 709 2042 if calling from abroad.
If you had an Authorised Third Party nominated on your loan to act on your behalf, please note Ulster Bank cannot transfer this arrangement to permanent tsb. If you require an Authorised Third Party to act on your behalf with permanent tsb, our team can assist you with setting up this nomination. Please complete and return a Third Party Authorisation Form to permanent tsb. The form can be sent to you on request by calling us on 0818 200 120 or 061 232 717 open 9am to 5pm Monday to Friday (excluding Bank Holidays).
If you are a former Ulster Bank Mortgage customer and your Mortgage account has transferred to permanent tsb, you will not be entitled to the 2% cashback at drawdown offer as a consequence of the transfer of your Mortgage.
If you have not received notice from Ulster Bank that your Mortgage is transferring to permanent tsb, then it is not transferring at this time. Ulster Bank will engage with you directly in relation to any further transfer of your Mortgage.
Support and guidance for you as a new permanent tsb Mortgage Loan customer.