It is essential that you co-operate with permanent tsb in relation to your current financial situation. If you fail to co-operate with us, you may be classified as ‘not co-operating’, which may result in the following:
A charge of €10 may be applied to your account for unpaid Direct Debits, if you don’t co-operate with the Bank under Mortgage Arrears Resolution Process (MARP).
In an event where repossession proceedings commence and are not defended by you, then it is estimated that the costs and outlays incurred will amount to approximately €6,500.00.
In the event of proceedings being defended and/or adjourned on a number of occasions and/or if the proceedings are deemed complex and/or in the event of any appeal or applications for an extension of stay on any order made, additional costs will be incurred. It is estimated that the costs and outlays incurred in respect of such proceedings will amount to approximately €13,000.00.
The cost of any proceedings will be charged to your mortgage account and will be payable by you, unless otherwise ordered by the Court.
In the event that your property is sold, there will be costs associated with the sale of the property. Please refer to the Sale of Property Costs section for further details.
Under the CCMA, you can be classified as not co-operating when:
a. You fail to make a full and honest disclosure of information to the Bank that would have a significant impact on your financial situation.
b. You fail to provide information relevant to your financial situation within specified timelines.
c. A three-month period goes by:
i. Where you have not entered into an alternative repayment arrangement, and during that time you have either:
ii. Where you have entered into an alternative repayment arrangement, and failed to fully meet repayments as specified in the terms of the alternative repayment arrangement.
And in (i) or (ii) above, you have either:
2. A warning letter has been issued to you and you have not carried out the action(s) specified in that letter.
For more information, please see the Central Bank of Irelands Code of Conduct on Mortgage Arrears (pdf, 1.1 MB)
There are many ways for you to remain in contact with us.
Opening hours: Monday to Friday, 8.45am to 6pm (excluding bank holidays)
You can call in to any permanent tsb branch. We have a team of trained staff at all of our branches that will help you if you feel you may have difficulties repaying your mortgage.
We also have a dedicated Mortgage Arrears section on our website with useful information for customers experiencing difficulties repaying their mortgage.
How to pay:
To arrange for payment of the amount due you can:
Lines are open from Monday to Friday from 8.45am until 6pm (excluding bank holidays).
Failing to fully engage with us to address the arrears may leave us with no option but to consider you as not co-operatingMake a payment to your mortgage account