It is essential that you co-operate with permanent tsb in relation to your current financial situation. If you fail to co-operate with us, you may be classified as ‘not co-operating’, which may result in the following:
In an event where repossession proceedings would commence and are not defended by you, then it is estimated that the costs and outlays incurred will amount to approximately €6,500.00.
In the event of proceedings being defended and/or adjourned on a number of occasions and/or if the proceedings are deemed complex and/or in the event of any appeal or applications for an extension of stay on any order made, additional costs will be incurred and if awarded will be charged to your mortgage account and will be payable by you. It is estimated that the costs and outlays incurred in respect of such proceedings will amount to approximately €13,000.00.
The costs of sale are in addition to the costs of proceedings and could be approximately €5,000 and these costs will also be charged to the mortgage account and payable by you.
Under the CCMA, you can be classified as not co-operating when:
Where you have entered into an alternative repayment arrangement, and failed to fully meet repayments as specified in the terms of the alternative repayment arrangement and you have:
For more information, please see the Central Bank of Irelands Code of Conduct on Mortgage Arrears (pdf, 1.1 MB)
There are many ways for you to remain in contact with us.
You can call in to any permanent tsb branch. We have a team of trained staff at all of our branches that will help you if you feel you may have difficulties repaying your mortgage.
We also have a dedicated Mortgage Arrears section on our website with useful information for customers experiencing difficulties repaying their mortgage.
How to pay:
To arrange for payment of the amount due you can:
Lines are open from Monday to Friday from 9am until 8pm and Saturdays from 9am to 1pm (excluding bank holidays)
Failing to fully engage with us to address the arrears may leave us with no option but to consider you as not co-operatingMake a payment to your mortgage account