Useful Contacts


Find out who to call if you need help and advice with your mortgage repayments.

Arrears

General mortgage queries

1890 500 121 or +353 1 2124101 (option 4)

Lines are open Monday to Friday 8am to 7pm (excluding bank holidays)

 Customers in pre-arrears or arrears 1800 855 010 or +353 21 6013800

Lines are open Monday to Friday 9am to 8pm (excluding bank holidays) 
Saturday 9am to 1pm

Below are the names and contact details of some of the institutions and agencies that may be of benefit to you

Money Advice & Budgeting Service (MABS)

MABS is a national free, confidential and independent service for people in debt or danger of getting into debt.

MABS Helpline:

Or visit:

0761 07 2000 (Monday to Friday 9am to 8pm)

www.mabs.ie

Mortgage Arrears Information Helpline

The Mortgage Arrears Information Helpline provides information in relation to the Code of Conduct on Mortgage Arrears and the support available for customers in arrears or worried that they may soon be in arrears.

Phone:

Or Visit:

0761 07 4050 (Monday to Friday 9.30am to 5pm)

www.keepingyourhome.ie

Citizens Information Board: Public Service Information

The Citizens Information Board is there to ensure that individuals have access to accurate, comprehensive and clear information relating to social services.

Citizens Information Board, Georges Quay House, 43 Townsend Street, Dublin 2

Lo Call:

Or Visit:

0761 07 4000 (Monday to Friday 9am to 8pm)

www.citizensinformation.ie

StepChange Debt Charity

StepChange Debt Charity Ireland is a free and independent telephone advice service for people who are struggling with debt or mortgage payments.

Freephone:

Or Visit:

1800 937 435 (Monday to Friday 9am to 5pm)

www.stepchangedebtcharity.ie

Department of Social Protection

Lo Call:

Lo Call:

Or Visit:

1890 66 22 44 (Mon - Fri 9am to 5pm)

1890 20 23 25 (24 hours a day, 7 days a week)

www.welfare.ie

Financial Services Ombudsman

3rd floor, Lincoln House, Lincoln Place, Dublin 2

Lo Call:

Or Phone:

Or Visit:

1890 88 20 90 (Monday to Friday 9.30 am to 1pm, 2pm to 5pm) 

(01) 662 0899

www.financialombudsman.ie

Insolvency Service of Ireland

Under the Personal Insolvency Act 2012, you have the right to consult with a Personal Insolvency Practitioner. The Insolvency Service of Ireland’s objective is to get people back to solvency in a fair, transparent and equitable way.

Block 2, Phoenix House, Conyngham Road, Dublin 8

Phone:

Or Visit:

076 106 4200 (Monday to Friday 9am to 6pm)

www.backontrack.ie

Important Documents

The documents below apply to you if (a) your mortgaged residential property is the one in which you reside or (b) your mortgaged residential property is the only one that you own in the Republic of Ireland

Mortgage Arrears Resolution Process (MARP) Guide (167KB) 
Standard Financial Statement (xls, 714KB)
Standard Financial Statement (527KB)
Standard Financial Statement Guide (2.1MB) 
Mortgage Arrears Information & Advice Service (1.4MB)
BPFI Brochure - Important information to help people in mortgage arrears (2.2MB)
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