Follow our simple steps when transacting online and stay safe.
There are several forms of fraud where fraudsters will contact customers directly in an attempt to trick them into handing over sensitive data.
Please note: We will never call, text or email you requesting any financial information.
This fraud is a very prevalent form of fraud where by criminals use e-mails, phone calls and SMS to trick customers into handing over their online login credentials. These attempts can be very sophisticated, with fake sites giving the appearance of genuine banking sites and the fraudulent emails constructed accordingly. See telephone frauds and Online and Computer frauds section
Important Information: Remember, permanent tsb will never call, email or text you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on 0818 50 24 24 or +353 1 212 4101.
Criminals intercept genuine invoices and change the beneficiary account number. Criminals may also attempt to have these details amended by sending an e-mail purporting to be from an existing customer requesting a change to the payee details.
All invoices received should be confirmed either over the phone to a known contact or via a central system for company invoice information where strict processes are in place for updating/changing information within the system.
Spear Phishing is a type of fraud that is on the increase. This type of fraud specifically targets the CEO or employees of a company in an attempt to install malware/virus onto their PC/Tablet or to obtain access to the business banking accounts.
This is done in an attempt to obtain log in details/credentials for company systems and/or online banking details through those infected devices.
Criminals may also target individuals claiming to be a CEO seeking outward payments as a matter of urgency.
All employees should be made aware of the dangers of clicking on links within emails even when the emails are received from known sources. They may also access your wireless (Wi-Fi) network if it isn’t secure to get to your personal information.
It is the responsibility of your own business to control who does and does not have access to Business24 online banking as you are responsible for authorised users on your account. For example, if an authorised user is no longer employed by your business, please contact your branch to block their access to Business24.
For more tips on protecting yourself online, take a look at the Protect your identity section.