Mobile App - FAQ's


General 

What do I need to access the permanent tsb app?

Download the app to a compatible device:

      

In order to access the app you need to be a permanent tsb customer registered for Open24 (note you do not need to be registered for ‘Mobile Banking’).

If you have an older version of the permanent tsb app on your iOS or Android device we recommend you update to the latest version. Updating ensures you can access the latest range of new features. If you have automatic updates enabled for the app, then no action will be required as the app will automatically update. If you don’t have automatic updates enabled you will need to update the app by visiting the App Store or Google Play. We recommend you enable automatic updates for the app, in order to keep up-to-date with the newest features.

Back to top

Are there any costs for using the permanent tsb app?

We don’t charge you for downloading or using the app. However, any costs for data usage, or any telephone calls you make to us, are incurred at your own expense.

Back to top

What devices and operating systems are compatible with the new app?
Platform Device Operating System
iOS

iPhone 4/4S, 5/5S, 6/6S

iPad 2,3,4, Air, Air 2

iOS 7.1.1, iOS 7.1.2

iOS 8, iOS 9

Android Any smartphone or tablet OS 4.1 + (Jelly Bean, KitKat, Lollipop, Marshmallow)

If you’re using an operating system not included above, you can update by visiting the “Settings” section of your device. 

All other devices, including Windows and Kindle, will continue to use an older version of the permanent tsb mobile banking app. You can also access Open24.ie via the browser on your device. 

Back to top

Is the permanent tsb app secure?

The permanent tsb app is a secure, fast and easy way to bank on the go. The permanent tsb app uses the highest level of Secure Socket Layer (SSL) encryption to securely store, transmit and protect your personal information and data.

We’ll never email or text you asking for your Open24 log in details. If you ever get an email, text or pop-up asking for any of these please call us on 1890 500 121 or +353 1 212 4101.

You can find out more about keeping your account secure here.

Back to top

What does "Remember Open24 number" mean?

To speed up the log in process, you can choose to allow the app to ‘remember’ your Open24 number. This option is turned off by default and you can choose to turn it on when you log in. Your Open24 number is stored securely on your device in such a way that it’s inaccessible. It only applies to that device, so if you’re using the app on both a smartphone and a tablet you’ll need to turn on this feature on both devices.

For security reasons you shouldn’t choose to remember your Open24 number if anybody else uses your device.

Back to top

What should I do if I forgot my Open24 number, password or Personal Access Number (PAN)?

Your Open24 number is displayed on the back of your permanent tsb Visa Debit Card. If you don’t have this you’ll need to call us on 1890 500 121 or +353 1 212 4101 to reconfirm your Open24 number.

If you forget your password or PAN you’ll need to call us on 1890 500 121 or +353 1 212 4101 to reset it.

If you try to log in with incorrect details, or enter an incorrect security code three consecutive times, your Open24 account will be locked. You’ll need to call us on 1890 500 121 or +353 1 212 4101 to unlock.

Back to top

I have a temporary password, can I use the app?

If you’ve just registered for Open24 or have recently forgotten your password and reset it, you’ll have a temporary password. In order to use the app, you must first log in to Open24 on a desktop computer or laptop to set up a new password. You’ll then be able to log in to the app.

Back to top

I’ve been logged out unexpectedly, what happened?

You must be actively using the app to stay logged in. To help prevent unauthorised access to your accounts the permanent tsb app will automatically log you out after 5 minutes of inactivity. 

Back to top

What payment and withdrawal limits apply to the app?

The permanent tsb app is subject to the same payment and withdrawal limits as Open24, and one limit applies to your transactions across both the app and Open24. For example, if you make a bill payment from the app of €1,000, and another bill payment from Open24 of €2,000, your total bill payments contributing to your limit for that day would be €3,000. This means, you could only make €2,000 more in bill payments that day before hitting the daily limit.

The limits that apply are:

  • Transfer between my accounts: €100,000 per day
  • Transfer to another account: €5,000 per day
  • Bill payment: €5,000 per day (€25,000 per day for permanent tsb credit card bill payments)
  • Future dated payments: €2,000 per day
  • The minimum payment amount for all payments and transfers is €0.01

Back to top

Does the app have the same payment timelines and cut off times as Open24?

Yes, the permanent tsb app is subject to the same payment timelines and cut-off times as Open24 Online Banking. You can find more information here.

Back to top

What’s the difference between my ‘Available funds’ and ‘Current balance’?

"Available funds" are the funds you can withdraw or transfer from your account. This includes any approved overdraft limit, pending transactions and funds yet to be cleared. "Current balance" includes transactions which have been processed against your account.

Please note that your credit card "Balance Owing" amount is correct as at close of business on the last business day.

Back to top

How does the Message Centre work?

From time to time we may send you information to the Message Centre in your app. Important Service Updates are mandatory and we’ll only use these to notify you of extremely important events. These events include, for example, scheduled maintenance coming up which would mean you would be temporarily unable to log in.

While you can’t opt out of receiving service messages, you may opt out of other message types by visiting the Message Centre in the app and updating your options in the ‘Settings’ menu.

Any changes will only apply to the device you’re using and can take up to 24 hours to take effect e.g. if you opt out of marketing messages on your mobile, this change will not be applied to your tablet.

We may also send you push notifications to your device if you’ve chosen to accept ‘push permissions’ in your device settings. You can switch this off at any time by updating your device settings.

Back to top

What’s different about using the app on a tablet?

Accessing the app on a tablet offers additional features unavailable on a smartphone. On a tablet you have the ability to add a payee or bill, set up a standing order or access your eStatements. To access these additional features, you’ll need to enter a security code which you’ll receive via SMS to your registered mobile phone number.

Back to top

What are the full range of features and benefits of the new app?

Our new app for iOS and Android has the following features:

  Mobile App Tablet App 
Log in Remember Open24 Number
Accounts overview View balances and transactions
View other account info
View pending transactions
Filter transactions
Download transactions
View BIC/IBAN
Register/view eStatements
Payments and transfers Transfer between my accounts
Transfer to third party account
Schedule third party payment
Add a new payee
Pay a bill
Schedule a bill payment
Add a new bill payment
Set up a standing order
International payments
Manage payments Manage payees (view list, delete or pay)
Manage bill payments (view list, delete or pay)
Manage standing orders (view list, delete, update amount/due date/regularity)
Manage direct debits (view, delete, edit refusals)
Manage future dated payments (view list, delete or pay)
Other Emergency Cash
Mobile top up
Account alerts
Branch locator
Currency converter
Contact us
Product information

Back to top

Back to top
Page loading