General 

• What do I need to access the permanent tsb app?
• Are there any costs for using the permanent tsb app?
• What devices and operating systems are compatible with the new app?
• Is the permanent tsb app secure?
• What should I do if I forgot my Open24 number, password or Personal Access Number (PAN)?
• I have a temporary password, can I use the app?
• I’ve been logged out unexpectedly, what happened?
• What payment and withdrawal limits apply to the app?
• Does the app have the same payment timelines and cut off times as Open24?
• What’s the difference between my ‘Available funds’ and ‘Current balance’?
• How does the Message Centre work?
• What’s different about using the app on a tablet?
• What are the full range of features and benefits of the new app?

What do I need to access the permanent tsb app?

Download the app to a compatible device:

In order to access the app you need to be a permanent tsb customer registered for Open24 (note you do not need to be registered for ‘Mobile Banking’).

On first install you will need to register your device using your Open24 Number, Password and PAN (Personal Access Number). Once your device is registered you’ll just need your PAN to log in.

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Are there any costs for using the permanent tsb app?

We don’t charge you for downloading or using the app. However, any costs for data usage, or any telephone calls you make to us, are incurred at your own expense.

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What devices and operating systems are compatible with the new app?

If you’re using an operating system not included above, you can update by visiting the “Settings” section of your device. 

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Is the permanent tsb app secure?

The permanent tsb app is a secure, fast and easy way to bank on the go. The permanent tsb app uses the highest level of Secure Socket Layer (SSL) encryption to securely store, transmit and protect your personal information and data.

We’ll never email or text you asking for your Open24 log in details. If you ever get an email, text or pop-up asking for any of these please call us on 0818 50 24 24 or +353 1 212 4101.

You can find out more about keeping your account secure here.

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What should I do if I forgot my Open24 number, password or Personal Access Number (PAN)?

Your Open24 number is displayed on the back of your permanent tsb Visa Debit Card. If you don’t have this you’ll need to call us on 0818 50 24 24 or +353 1 212 4101 to reconfirm your Open24 number.

If you forget your password or PAN you’ll need to call us on 0818 50 24 24 or +353 1 212 4101 to reset it.

If you try to log in with incorrect details, or enter an incorrect security code three consecutive times, your Open24 account will be locked. You’ll need to call us on 0818 50 24 24 or +353 1 212 4101 to unlock.

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I have a temporary password, can I use the app?

If you’ve just registered for Open24 or have recently forgotten your password and reset it, you’ll have a temporary password. In order to use the app, you must first log in to Open24 on a desktop computer or laptop to set up a new password. You’ll then be able to log in to the app.

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I’ve been logged out unexpectedly, what happened?

You must be actively using the app to stay logged in. To help prevent unauthorised access to your accounts the permanent tsb app will automatically log you out after 5 minutes of inactivity. 

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What payment and withdrawal limits apply to the app?

The permanent tsb app is subject to the same payment and withdrawal limits as Open24, and one limit applies to your transactions across both the app and Open24. For example, if you make a bill payment from the app of €1,000, and another bill payment from Open24 of €2,000, your total bill payments contributing to your limit for that day would be €3,000. This means, you could only make €2,000 more in bill payments that day before hitting the daily limit.

The limits that apply are:

• Transfer between my accounts: €100,000 per day
• Transfer to another account: €10,000 per day
• Bill payment: €5,000 per day (€25,000 per day for permanent tsb credit card bill payments)
• Future dated payments: €2,000 per day
• The minimum payment amount for all payments and transfers is €0.01

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Does the app have the same payment timelines and cut off times as Open24?

Yes, the permanent tsb app is subject to the same payment timelines and cut-off times as Open24 Online Banking. You can find more information here.

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What’s the difference between my ‘Available funds’ and ‘Current balance’?

"Available funds" are the funds you can withdraw or transfer from your account. This includes any approved overdraft limit, pending transactions and funds yet to be cleared. "Current balance" includes transactions which have been processed against your account.

Please note that your credit card "Balance Owing" amount is correct as at close of business on the last business day.

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How does the Message Centre work?

From time to time we may send you information to the Message Centre in your app. Important Service Updates are mandatory and we’ll only use these to notify you of extremely important events. These events include, for example, scheduled maintenance coming up which would mean you would be temporarily unable to log in.

While you can’t opt out of receiving service messages, you may opt out of other message types by visiting the Message Centre in the app and updating your options in the ‘Settings’ menu.

Any changes will only apply to the device you’re using and can take up to 24 hours to take effect e.g. if you opt out of marketing messages on your mobile, this change will not be applied to your tablet.

We may also send you push notifications to your device if you’ve chosen to accept ‘push permissions’ in your device settings. You can switch this off at any time by updating your device settings.

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What’s different about using the app on a tablet?

Accessing the app on a tablet offers additional features unavailable on a smartphone. On a tablet you have the ability to add a payee or bill and set up a standing order. To access these additional features, you’ll need to enter a security code which you’ll receive via SMS to your registered mobile phone number.

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What are the full range of features and benefits of the new app?

Our new app for iOS and Android has the following features:

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